EP-PFC20HA Gourmet D'Expert Electric Skillet For Yin Yang Hot Pot
Product Details
Web ID: 14728925Doesn't boil quickly.
Does not heat up quickly when adding new ingredients. You must close the lid. I would not recommend.
Customer review from zojirushi.com
Response from zojirushi.com
We appreciate you sharing your thoughts on the electric skillet and sharing your experience with it. This product is designed first with safety in mind so as to prevent any accidents after adding ingredients, the skillet will gradually bring the ingredients back to a boil. However, in the event that you need to serve right away, you also have the option of placing the Yin Yang cooking pan on the stovetop and then transferring the skillet over to the electric skillet when serving. Hopefully, this tip helps! If you need additional assistance or have any questions, please be sure to reach out to our Customer Service Team: https://www.zojirushi.com/app/customer_service/entry
Nice build but not enough power
I bought this hoping to never have to buy gas cartridges again for my gas burner. I was also hoping for a constant heat source that does not fade like the portable gas burners as well. Well, this is not it. At only 1300 watts, this unit does not provide enough power to keep the water boiling. Everytime you add just a little bit of food to pot, the water stops boiling and you have to put the lid back on. If you have a hungry and impatient family like mine, they will get very hangry waiting for the water to boil every 5 minutes. You will be much better off getting an electric cooker with at least 1800 watts. That's what we ended up buying and we could not be happier. Water kept boiling no matter what we threw in there.
Customer review from zojirushi.com
Response from zojirushi.com
We appreciate you sharing your thoughts on the electric skillet and sharing your experience with it. This product is designed first with safety in mind so as to prevent any accidents after adding ingredients, the skillet will gradually bring the ingredients back to a boil. However, in the event that you need to serve right away, you also have the option of placing the Yin Yang cooking pan on the stovetop and then transferring the skillet over to the electric skillet when serving. Hopefully, this tip helps! If you need additional assistance or have any questions, please be sure to reach out to our Customer Service Team: https://www.zojirushi.com/app/customer_service/entry
Disappointing Experience
I've had positive experiences with various Zojirushi products in the past, appreciating their consistent high quality. However, the Yin Yang Hot Pot skillet I recently received has been quite disappointing. Despite the lengthy process it took to acquire this skillet, I'd like to focus on the specific issue at hand. The main concern lies in the rough texture of the skillet's coating, which feels noticeably uneven when touched by hand. Moreover, there are defects in the coating that give the impression the skillet has been used previously. While this alone is not the primary issue, the presence of hollow rings on the coating is particularly concerning. Even if the pot had been used before, it should not exhibit such abnormalities in the coating. In comparison, I have a similar skillet from another brand that is a decade old, yet it still maintains its original, smooth appearance. This leads me to believe that the coating on the Zojirushi Yin Yang Hot Pot is not of the same quality. Upon visual inspection, other parts of the skillet appear to be of good quality, and the coating on the frying pan resembles that of the rice pot I have now—smooth, shiny, and seemingly high-quality. My overall experience, from the shipment process to the return process, has been frustrating due to the issues encountered with this product.
Customer review from zojirushi.com
Response from zojirushi.com
We highly value your feedback on the product you have purchased from us. We have well-defined policies in place for accepting returns, which only include new and unused products. In the rare scenario in which we receive a used item, we ensure to handle it responsibly by either returning or disposing of it. In case you feel that the product you received did not meet your expectations, please don't hesitate to contact us. We are committed to providing you with the best possible customer support and will do everything in our power to assist you. Zojirushi Customer Service: https://www.zojirushi.com/app/customer_service/entry
We'll worth the extra expense
Really good quality. Worth the extra expense. Really fun experience. Grill tray great for bacon, and lid keeps smells in.
Great pot
[This review was collected as part of a promotion.] Great pot - big enough for us and we like the divider.
Recommends this product
Customer review from zojirushi.com
Good value for 2 features
[This review was collected as part of a promotion.] I’ve had this for almost a year now and it’s such a well made hotpot device. It heats hotpot soup evenly and you can change the interior to be a kbbq plate for grilling. Overall I hope this lasts for 10 years like my rice cooker! I can’t wait to use this more often in the winter.
Recommends this product
Customer review from zojirushi.com
Our new favorite gadget!
[This review was collected as part of a promotion.] My wife loves this machine, and I love what she makes with it! Very versatile and high quality heat control. Will properly sear your foods without over burning. VERY happy with this purchase, highly recommend!
Recommends this product
Customer review from zojirushi.com
Fantastic Buy!
I recently purchased this as my husband and I wanted to make hot pot for Valentine’s Day dinner. We were very satisfied with the item as it allowed us to both choose our own soups and additions to cook. We can’t wait to use it for our Korean bbq soon!
Recommends this product
Customer review from zojirushi.com