Mascara Volume Effet Faux Cils
Product Details
Web ID: 1935824formula changed and no longer is good
I have used this mascara almost everyday for the past 25 years and it has been amazing. I would always get compliments from people. No other mascaras ever came close. Recently, however, within the past year or so, I noticed the formula changed and it's no longer the same consistency. At first, I thought I had received a defective product. But then the next one I purchased was the same, and they have continued being the same. The new formula is awful. Very clumpy, and impossible to wash off. It leaves residue that's very hard to remove and stays on forever. It often would look like tarantula lashes because it's so thick and clumpy. For most of the 25 years I bought color #5, the burgundy color. It was the best. Then the color was discontinued and it was so sad and I had to switch to black. Now the formula has been changed and it's not good, and now it seems indefinitely out of stock. This product was perfection for so many years, why did it have to change!
Customer review from https://www.yslbeautyus.com/
Response from https://www.yslbeautyus.com/
Hello! Thank you for your feedback on our Mascara Volume Effet Faux Cils. We understand your disappointment. While minor formula adjustments are sometimes necessary for various reasons, the product should still deliver the desired effect. We apologize that this wasn't your experience and have shared your comments with our team. We recommend exploring our other mascara options at YSL Beauty to see if you find a new favorite.
Formula has changed
I am so disappointed in this mascara. I have used it for over 20 years and recently the formula has changed. It has a horrible smell and is much thicker. I pray the formula goes back to the original because it WAS amazing and my tired and true.
Customer review from https://www.yslbeautyus.com/
Response from https://www.yslbeautyus.com/
Hi there! Thank you for reaching out about our Mascara Volume Effet Faux Cils. We understand your disappointment. We know how frustrating it is when a beloved product changes. We appreciate your 20 years of loyalty and want you to know we take feedback like yours seriously. While we can't comment on specific formula details, we're committed to providing the best possible products and will keep your comments in mind.
Awful mascara, do not recommend
I have had this product for a few months and the entire bulk of the mascara is stuck in the wand and I can no longer use the product. I own mascaras from other brands and this has never happened before, for the price tag this product should’ve been amazing but it’s the worst mascara I’ve had.
Customer review from ysl-eu
Great mascara
I always buy YSL mascara as lasts and dies navy blue which many companies do not do
Customer review from ysl-eu
Highly recommended
This is my favourite mascara. It doesn’t flake or smudge. It comes off when I want it to and not before. It gives lovely long, separated lashes.
Recommends this product
Customer review from ysl-eu
Good but not as good as LASH CLASH EXTREME VOLUME
[This review was collected as part of a promotion.] I liked it but I still prefer more LASH CLASH EXTREME VOLUME WATERPROOF MASCARA. For some reason, this one created a dried crusting around it.
Customer review from https://www.yslbeautyus.com/
Beautiful
[This review was collected as part of a promotion.] This is my favorite mascara to use and I like how black the formula is it’s perfect.
Recommends this product
Customer review from https://www.yslbeautyus.com/
Perfect
I wear the dark brown, applicator is great, doesn’t clump, gives perfect definition
Customer review from ysl-eu