Willow Kitchen2-Slice Toaster
Product details
Web ID: 2396761249 reviewssorted by Newest
Fire Hazard
After only four (4) days of use the toaster started to smoke and is no longer working.
Response from Macy's
We’re very sorry to hear this. A toaster smoking and failing after only four days of use is certainly not the experience we want for our customers. Please reach out to our support team at support@cookwithwillow.com with your proof of purchase and any photos or videos of the issue so we can review this and assist with next steps as quickly as possible.
- Willow Support Team
Looks nice on counter.
I like the open window on the toaster. It works pretty well, but the dial has to be turned down to 1 or 1 1/2 unless I want burned toast. At least it toasts on both sides. Many I have bought over the years start toasting on one side. So far, this is a nice toaster.
Response from Macy's
Hi there,
Thank you so much for sharing your feedback — we’re glad to hear you’re enjoying the clear viewing window and that it’s consistently toasting on both sides, that’s exactly what we aimed for with this design.
We also appreciate your note about the browning dial settings. Toast preference can definitely vary, and feedback like yours is really helpful for other customers as well as for our team as we continue to refine the product experience.
Thanks again for taking the time to leave a review — we truly appreciate your support! - Willow Support Team
Works really well, bagel toasts evenly
In the past 20 years we have bought several toasters and toast ovens, I have to say this is so far the best!
Recommends this product
Does not work
It won't stay down when I try to use it to make toast
Response from Macy's
Thanks for your feedback—we’re sorry to hear you’re having trouble with your toaster. That definitely isn’t the experience we want for you. Please reach out to our support team at support@cookwithwillow.com so we can help troubleshoot the issue or make things right. - Willow Support Team
Watch your TOASTER toast!
Love that I can watch my bread brown as it toasts. Great idea having a window
Modern design
I love this new modern age toaster! The see thru window helps me to ensure my toast isn't more done than I like. The setting buttons are easy to understand and set so that my toast turns out just the way I like it.
Recommends this product
Customer review from tulip-innovations.com
Simple Toaster for Everyday Use
As a college student, this toaster has been good for quick breakfasts before class. The window is nice since I can see how the toast is coming along. It’s easy to use and does the job without anything complicated.
Recommends this product
Customer review from tulip-innovations.com
So Wellmetimes Works
Two issues: it toasts too dark for my taste even on the lowest setting; and I have to push down the lever numerous times before it "catches". Thought I'd love this, but not so much.
Response from Macy's
Thank you for your feedback. We’re sorry to hear the toaster hasn’t lived up to your expectations. We understand how frustrating it can be when the browning level feels too dark even on the lowest setting, and when the lever does not consistently stay down during use.
Your comments regarding both the toast settings and the lever mechanism have been shared with our product team, as this feedback is extremely valuable in helping us improve future products and quality control.
If you continue experiencing issues with the lever catching properly, please reach out to us at support@cookwithwillow.com with your proof of purchase so our team can further assist you.
– Willow Support Team