TruCool 3" Serene Foam Mattress Topper, King
Product Details
Web ID: 16357018
This review is from TruCool 3 Serene Foam Mattress Topper Twin BeddingRipoff
I had previously wrote a review but no longer see it here and now I see these reviews that are paid. So, I want to make sure my review can be seen. This is uncomfortable and macys did not refund me for it even after I returned it and called several times. I’ve never had a Bad experience with a refund because I normally don’t return items but this experience really made me think that macys online items are not worth the headache.
Response from The Macy's Team
Dear valued customer, We appreciate your feedback about your recent experience at Macy’s. We’re looking into the return experience and are working to correct it for the future. If you have further questions, you can call us at 1-800-289-6229, 9am-12am ET, 7 days a week, so our Customer Service Team can assist you. Thank you and happy shopping, Macy’s Customer Service
This review is from TruCool 3 Serene Foam Mattress Topper Queen BeddingTopper Saved Our Mattress
We love this topper! Our mattress was getting uncomfortable & we couldn't decide on a replacement. Buying this topper made our mattress very comfortable. This was a great purchase. Now we have more time to figure it out.
Recommends this product
This review is from TruCool 3 Serene Foam Mattress Topper Twin BeddingVery pleased with my purchased
We have a king size bed with two twin mattresses. My husband’s mattress topper he had previously before the one purchased from Macy’s got lumpy so we replaced it. He has had back problems for years. He also struggles with insomnia. The new Macy’s mattress topper has not cured his issues but his back pain has improved and his insomnia has also improved. We highly recommend the twin sized mattress topper we purchased. The king size mattress topper was purchased for a Christmas gift so I am not able to recommend until after Christmas. The Bose speaker is awesome and has a wonderful sound.
Great
[This review was collected as part of a promotion.] Super comfy best topper I have ever tried it is super comfy and breathable It made my mattress way more comfortable I could not get up from bed the next day
Customer review from influenster.com
This review is from TruCool 3 Serene Foam Mattress Topper California King Beddingpoor return service
I returned this item and it shows incomplete on the Macys app and no refund has been issued. I’ve called various times and each representative confirms my refund will be issued but it never does. I’ve spoken to multiple people and emailed. Macys stayed with the item and my money. I have had to leave a review like this, but it is frustrating. I am getting nowhere with my refund being issued.
Response from The Macy's Team
Dear valued customer, We appreciate your feedback about your recent experience at Macy’s. We’re looking into the return experience and are working to correct it for the future. If you have further questions, you can call us at 1-800-289-6229, 9am-12am ET, 7 days a week, so our Customer Service Team can assist you. Thank you and happy shopping, Macy’s Customer Service
Very Disappointed
I was extremely disappointed in the condition of the mattress topper upon arrival. I followed the directions from the card to a T and made no errors to cause issues. There were several tears in the topper and a huge tear by the label. I had guest coming and had to use the topper. I'm not sure if I am able to return now.
This review is from TruCool 3 Serene Foam Mattress Topper Twin XL Beddingdo not buy
This smells so bad like fish. The smell does not come out. It ruined our bedding even.
This review is from TruCool 3 Serene Foam Mattress Topper Queen BeddingMattress topper
Purchased mattress topper for an old, thin mattress in our guest room. Our daughter loved it and purchased one for her home
Recommends this product