Thomas and Friends Trains and Cranes Super Tower Playset
Product Details
Web ID: 12918288Disaster of a toy! Train keeps derailing on same spots because the plastics are not aligning properly. The platform that rotates just doesn't work at all its getting stuck, latch is not opening. QC of Mattel toys is attrocious and I will not buy again
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
So sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Poor quality and doesn't work
Very disappointed. The turning piece on crank doesn't not line up on one side and gets jammed and doesn't open on the other side. Our son has been asking for cranky for weeks and was so excited for his new train set. You could imagine the disappointment for mom and dad when we had to tell him that it doesn't work. For the cost of this product, I expect the thing to work.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
Sorry for any disappointment this caused. Our Consumer Services team is happy to help. They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Terrible Design
The chains are a terrible design. The chains are solid plastic and kids snap them off easily and are then sad that their toy is broken. Did no one actually test this with a child?
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We are sorry to hear that! Our team would like the chance to make things right. Please give us a call at 1-800-432-5437, Monday-Friday from 9am-6pm ET.
Safe and fun
We have 3 of these and are brilliant. Strong and extremely entertaining. There are drop shots to put cargo down, but if you observe first few plays children know how it works and where not to shove their hands etc. All kids do things outside the box and that's a part of learning. We have had hundreds of children play with ours and no issues, only hours of fun.
Recommends this product
Customer review from mattel.com
Dangerous product
I bought this for my grandson for Christmas. As he was playing with it,he got his elbow stuck in the top of it. Luckily my son was home because he had to take the screws out of it before grandson broke his arm. If it would have been that he was with the babysitter, he would have probably been in severe trouble.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're concerned about the situation you've described. To get all the information needed, please call our Consumer Services Specialists at 888-253-4303, Mon. - Fri., 9 a.m. - 6 p.m. EST.
Favorite gift
I got this for my niece and nephew (ages 4 and 7) and it was their favorite gift. It is big but sturdy and is great for kids who love Thomas.
Recommends this product
very entertaining for a toddler
Purchased this item for our grandson as a Christmas gift. He loves it and has become his favorite toy. He knows how to drive it and enjoys seen the trains go everywhere.
Recommends this product
Best gift!!
Great toy for a toddler 3 yr. Old.
Recommends this product