The Pure Badger Shaving Brush, Black
Product Details
Web ID: 353127Tanked
The quality of this company’s products has unquestionably tanked over the years. I bought a brush from them maybe eight years ago and the quality was worth the price and to this day that brush has not lost a single hair. I’m a firefighter and this year decided to buy another here at work. One shave and it’s losing hairs. It loses hairs every time I use it. It’s cut too long, it’s not firm enough, and in no way justifies its price.
Customer review from taos.com
Response from taos.com
A gentleman deserves nothing less than an exceptional experience with his shaving brush Marcus, so we're sorry to hear about this. We do many tests to get everything like the length and firmness of the hairs just right, and while some bristle shedding is normal, especially in new shaving brushes, we'd still like to hear from you about this. When you have a moment to speak with our team, please give us a call at (800) 493-2212.
Very Poor Shaving Brush
I received this brush as a Christmas gift (I have owned several brushes prior to this one - they've all worn out over time after years of use). While I could have lived with the mediocre quality of the bristles, this one just plain fell apart over time. Day after day after day, a substantial amount of bristles would just fall out of the brush and onto my face or into the soap dish as I lathered the brush. After months of this, I decided to contact the company to find out what they could do about this situation. After much back and forth, the best they could do was offer me a replacement brush. I offered to pay the difference and upgrade, but they refused to allow me to do this. Not sure why this is. Overall, based on my experience I would not recommend this brush
Customer review from taos.com
Response from taos.com
We know how important it is to get your grooming experience just right. We're so sorry that this happened to your new shaving brush, and although it's normal for some bristle shedding among new brushes, we'd still like to offer some tips that may help. We recommend rinsing it after each use, and store on a brush stand face down in a dry area. Also, try once a week to clean the brush with a mild detergent or baby shampoo. Your feedback about your experience with the brush and our service is something we take seriously, and we'd love to hear from you about it. Please give us a call at (800) 493-2212.
Great brush
I have been using this brush for 7 years and is still performing great.
Recommends this product
Customer review from taos.com
Excellent Brush
I've been using my brush for at least 7 years and I don't ever seeing me using anything else. It'll lose a hair every now and then and it's no big deal to me.
Recommends this product
Customer review from taos.com
Great Brush
[This review was collected as part of a promotion.] Very nice. Soft brush
Recommends this product
Customer review from bloomingdales.com
Customer service is non-existent
If a brush fails, like mine did, good luck. You will overpay on everything and get zero customer service.
Customer review from taos.com
Customer Service is terrible!
I purchased 2 kits for my husband. The brush completely fell apart when he used it for the first time. I waited over an for customer service. They told me they could find my account. After another half hour on the phone I went through my credit card receipts and found the information. They told me to send the brush back then they will issue a new brush. We will never purchase anything here again. BUYERS BEWARE!!!!
Customer review from taos.com
Boyfriend LOVES it!
Got this for my boyfriend for Christmas. He loves it, but the packaging was broken when it arrived, and was covered in a thin black powder/dust? I washed it and put it back in the package for gifting, but I thought that was kind of gross... Would have been very awkward giving that to him as is
Customer review from taos.com