TEMPUR-ProAdapt 12" Medium Hybrid Mattress- California King
Product Details
Web ID: 89430716 months ago
from Southern Indiana
More Support Needed
[This review was collected as part of a promotion.] Hoping that it is just a break in time period needed.
Recommends this product
Customer review from tempurpedic.com
6 months ago
from West Harrison, NY
Disappointed with the Mattress and Customer Service
I purchased the Tempur-Pedic Model 10737150M mattress from Ashley Furniture in New Rochelle, NY, on June 8, 2024. I received the mattress in the first week of July but was traveling for the summer. Once I started using it, I gradually began experiencing severe back pain. By October, my back was so inflamed that I had to reach out to Ashley Furniture for assistance. To my surprise, I was informed that I had no warranty because I had bought the mattress as an "as-is" floor model. I explained that I didn't know they were selling defective products and that they should stand behind the items they sell, especially when it comes to something as expensive as a Tempur-Pedic mattress. They then told me to contact Tempur-Pedic directly if I believed the mattress was defective. However, despite multiple attempts to get in touch with Tempur-Pedic, I received no response. Now, I wake up in excruciating pain every morning, and I'm also experiencing significant discomfort in the middle of the night. I can only sleep on my back, and even then, the sleep I get is minimal. The mattress feels much too soft for a medium Tempur-Pedic, and I am in constant pain when sitting on it for any period of time. For context, I've had a Tempur-Pedic mattress for over 10 years without any issues, so I know how they should feel. This has been an absolutely horrible experience, and I feel like I've wasted my money. I will never purchase another Tempur-Pedic mattress again and strongly advise others to be cautious when considering a purchase. The pain and frustration I've experienced have made this an incredibly disappointing investment.
Customer review from tempurpedic.com
6 months ago
from Somerset, MA
Great mattress and box spring. It's the second set I bought.
Sleep comfort is great. My wife loves it. I just ordered 2 Tempur-Pedic pillows
Recommends this product
Customer review from tempurpedic.com
6 months ago
from Hyattsville, MD
Delivery personal.
Personnel were on time, very courteous and helpful.
Recommends this product
Customer review from tempurpedic.com
6 months ago
from Saint Paul, MN
Sold on Tempur.
We love our new bed. We both get a much better night's sleep.
Recommends this product
Customer review from tempurpedic.com
6 months ago
from VA
Good product
I love the quality-I love everything-fabric-cotton. It is not normal-I love cooling system as well.
Recommends this product
Customer review from tempurpedic.com
6 months ago
from Akron, OH
Sooo comfortable
I absolutely love this bed. It's so comfortable. I went from a very hard bed that I returned to another company so I know there's a work in period but it's still comfortable for me. They came and set it up very quick. I got the Ease base with it and although that didn't work right away within the next week since I worked all week they came out and fixed it.
Recommends this product
Customer review from tempurpedic.com
6 months ago
from California
Most comfortable bed I own
My ProAdapt is the most comfortable bed I've ever owned. I wake up in the morning and I have no back or hit pain anymore.
Recommends this product
Customer review from tempurpedic.com