65" S5 S-Class LED 4K UHD HDR Smart Google TV - 65S551G
Product Details
Web ID: 18580313Great color volume great
Just bought couldn’t get it to pair up right, still don’t think is right
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi Dede, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
wIDE sCREEN
brought TV 3/14/25 and are happy with. Needed assistance with registeration and Cassy was very helpful and considerate.
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi retta, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV! Thank you, TCL Customer Support
Talked with Cherrie, who was very helpful and patient. Fixed my problem.
Customer review from tcl.com
Response from tcl.com
Hi Bob47, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
Good help
[This review was collected as part of a promotion.] Customer assistance was great thanks to Monique . She made my day
Customer review from tcl.com
Response from tcl.com
Hi Squid, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
Professional
Ferds was very helpful, we enjoy the TV and the prompt response to our query.
Customer review from tcl.com
Response from tcl.com
Hi Nigel, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
Great features
[This review was collected as part of a promotion.] Tim was very helpful and patient He solved my problem concerning the sound on my YV
Customer review from tcl.com
Response from tcl.com
Hi Boss dog, We appreciate your thoughtful feedback! We are pleased to hear that you are enjoying your TV thus far. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy! Thank you, TCL Customer Support
Don't buy TCL spend extra $$ for a real name brand
[This review was collected as part of a promotion.] Don't buy this TV it is a waste of money if you're going to buy 85-in TV by a American name brand TV TCL has bad customer service that support systems suck and they do not value customers I buy my TV February 2nd 2025 March 11th 2025 my TV stopped working I want my money back I don't trust this TV company and hell no I don't want them to fix the TV because at the end of the day it's going to mess up again I got to have you all fix it again no I've never out of all the years of my life bought a TV that went out in 30 days I had a 82 inch Mitsubishi back in 2007 and that TV lasted for almost 10 years no problem I will be calling the business better bill and I am a member of the consumers association so I will be giving them a call as well because consumers should not have to deal with this you guys are ripping us out of our money and selling us bad products TCL will be investigated
Customer review from tcl.com
Response from tcl.com
Hi princesscompton82, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, TCL Customer Support
Set up
Pam was very helpful in getting my tv set up She went above and beyond.
Recommends this product
Customer review from tcl.com
Response from tcl.com
Hi Chots, We appreciate your thoughtful feedback. Please enjoy the great size and quality of this TV. Thank you for choosing TCL to be part of your family! Thank you, TCL Customer Support