55" Class 4-Series 4K UHD HDR Roku Smart TV - 55S421
Product Details
Web ID: 15364849LJ..great support!!!
[This review was collected as part of a promotion.] LJ …was a wonder help with solving myTCL issues. She was amazing with her patients and.help.
Customer review from tcl.com
Response from tcl.com
Hi SLSusan, We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your television! Sincerely, TCL Customer Support
DOM
DOM WAS AN ABSOLUTE GODSEND! HE KNOWS HIS JOB! VERY PATIENT & KIND. DOM IS AN ASSET TO THE COMPANY!
Customer review from tcl.com
Response from tcl.com
Hi Kitty, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. Enjoy! Best, TCL Customer Support
GREAT PRICE
[This review was collected as part of a promotion.] I bought this about 8 months ago because I wanted three things, one: a larger picture, two: I wanted a 4K picture, three: I wanted a ROKU TV, well I got what I got! The picture is larger and the color is nice but I don't think the picture is up to what I wanted. I believed that the "4K" was going to be fantastic and I don't see it with this TV, maybe if I wanted a better picture I should have gone to the series 5 or 6 but I did not want to spend that much money. I own another home in another state and there I have purchased a 65" 4K TV (in another brand) and have a fantastic picture and outstanding color so next time I will try to get my ROKU TV in a series 5 or 6 and see what happens.
Customer review from tcl.com
Cheap
[This review was collected as part of a promotion.] Had this TV just over 2 years and it doesn’t work anymore. No video just sound. I will not buy another TCL product again.
Customer review from tcl.com
Response from tcl.com
Hi Jay, Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.