Portable Lockable File Box Organizer with Handle (12 Pack)
Product Details
Web ID: 21044824File Box 1871
Purchased 6 months ago. Great for transporting small files, but the locking mechanism is a problem. It broke and fell off after a few weeks. Have been managing with a carabiner clip through the lock hole. Is it possible to just get a replacement handle?
Customer review from sterilite.com
Response from sterilite.com
Hi Walker! We are sorry to hear the inconvenience of the latch breaking on your Portable File Box. Unfortunately, latches cannot be purchased separately. Sterilite does not manufacture extra lids or component parts for our products. Our products are manufactured and sold as a unit to retailers. Additionally, we are not set up to sell direct to consumers. We apologize for the inconvenience. Product quality and customer service are very important to us. Please reach out to us at Consumer-Team@sterilite.com for further assistance.
Convenient for storing stationery items
Useful, portable, convenient for storing stationery items, I like that it has a handle for a better comfortable grip, good storage capacity, I also like its design and colors.
Recommends this product
Customer review from sterilite.com
years of BAD LATCH reviews & promises to kmpo
I'm just gonna say I bought this 10+ yrs ago & my latch immediately broke. Seems like that's still been going on..for years. So.. where's the new latch ? Or why can't I get a replacement latch?
Customer review from sterilite.com
Response from sterilite.com
Hello Bdiz, our apologies for the inconvenience caused by the latch on the Portable File Box. Product quality is very important to us and we will pass your feedback on to the team. Please contact us directly at ConsumerTeam@sterilite.com so we can further assist you.
Hinge Breaks Off Easily
The latch hinge has a thin joint where the latch connects to the box, and the hinge breaks off easily through normal use.
Customer review from sterilite.com
Response from sterilite.com
Hello Alabuc, our apologies for the inconvenience caused by the latch on the Portable File Box. Product quality is very important to us and we will pass your feedback on to the team. Please contact us directly at ConsumerTeam@sterilite.com so we can further assist you.
Love the file box but the latch broke
Love the file box. Very well made. But the latch broke in the first month. Used 4 times before it broke off.
Recommends this product
Customer review from sterilite.com
Response from sterilite.com
Hello PaulF, we are sorry to hear about the latch on the Portable File Box breaking. Product quality is very important to us and we will pass your feedback on to the team. We would like to hear more about the issue, please contact us at custsrvc@sterilite.com for further assistance.
Nice box, weak hinge
I bought the box because it seemed perfect for fransferring a small number of files from place to place. The hinge on the latch failed after about a year-and-a-half, rendering the box worthless for its intended function.
Customer review from sterilite.com
Response from sterilite.com
Hello, we are sorry to hear that the latch on the Portable File Box broke. Product quality is very important to us and we would like to hear more about the issue, please contact us at custsrvc@sterilite.com for further assistance.
Great File Box
This thing is great. I use to store all my children's' school work during the year. If I need to find anything school work during the year, I know right where it is. At the end of the school year, I empty and prepare for the next year.
Recommends this product
Customer review from sterilite.com
Great for bus drivers/needs stronger latch
I am a bus driver and this filing box is great. I now need a replacement latch as I am in and out of this box over 20 times a day.
Recommends this product
Customer review from sterilite.com