Idea-Ballet Flats
Product Details
Web ID: 14030184Bad design
The shoes looked nice but not comfortable to wear at all. The left side of the shoes was made a bit too high and it kept scratching my left ankle bones. I only wore the shoes once, too bad that I couldn't return anymore even very disappointed.
Customer review from naturalizer.com
Response from naturalizer.com
Thank you for writing a review for SOUL Idea Ballet Flat . We are sorry to hear the shoes were not comfortable and value your feedback. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance. If you need further assistance, please contact our Naturalizer Consumer Care Department at https://naturalizer.custhelp.com/app/ask/ or by phone 1-888-294-1648.Thank you for your review.
GREAT STYLE; BUT.........
I recently purchased two pairs of these shoes. Last year I bought three pairs and was very pleased with them, more or less.. The style is great for pants, dresses and even shorts. However, the sizing on each pair is different!! Obviously the company is having difficulty with their quality control on sizing. Why on Earth would each color pair of shoes be sized differently from the others?
Customer review from naturalizer.ca
Response from naturalizer.ca
We're so sorry your flats are not fitting as you had hoped. We’d love to suggest a particular size/width always will fit; however, we simply cannot guarantee this without trying them on. You’ll find our styles are true to size, but it also depends on how the shoe is cut. We understand that is disappointing. You have 60 days from the purchase date to make a return. To print a Purolator return label and packing slip, please follow the instructions at the page below: https://www.naturalizer.ca/en/help/returns-and-exchanges We hope you can shop with us again soon!
Sizing is an issue
These shoes are a great shoe with a really lovely style. They look as nice with dresses as they do with jeans. The reason I’m giving them only three stars is because I bought three pairs last year and two pairs this year and the sizing is so inconsistent it is unbelievable. The sizing is something Naturalizer needs to address. Maybe each colour is being manufactured in a different plant but I don’t care a size 7 should be a size 7 off of every assembly line I also wish it were easier To shop for the shoes in retail stores. Because of their sizing issues, it’s nearly impossible to have a satisfactory transition with online purchases
Recommends this product
Customer review from naturalizer.ca
Response from naturalizer.ca
Thank you for writing a review for SOUL Idea Ballet Flat . We are sorry to hear the sizing is inconsistent and value your feedback. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance. If you need further assistance, please contact our Naturalizer Consumer Care Department at https://naturalizer.custhelp.com/app/ask/ or by phone 1-888-294-1648.Thank you for your review.
I bought these a month ago and they have rubbed a blister in a new place every time I’ve worn them. They run big and they’re not comfortable AT ALL. They also have already torn at the toe. Not a great product at all for the money.
Customer review from naturalizer.com
Perfect
This is a comfortable & perfect shoe!
Recommends this product
Most comfortable
comfortable and easy to wear. great for everyday activities
Recommends this product
Customer review from naturalizer.com
Okay.
Normally I’m a size 7 and I needed a 8.5 in these and I have narrow feet. Unfortunately the right shoe is a bit deformed and smaller than the left, my right food hurts and gets blisters in the heel. My left foot feels perfect. The right shoe is visibly tight, the left side is looser. Just unfortunate as these are pretty pricy.
Recommends this product
Customer review from naturalizer.ca
Response from naturalizer.ca
Thank you for writing a review for SOUL Idea Ballet Flat . We are sorry to hear the shoes did not fit as expected and value your feedback. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance. If you need further assistance, please contact our Naturalizer Canada Consumer Care Department at https://naturalizerca.custhelp.com/app/ask or by phone 800-727-3036 .Thank you for your review.
Size is very big.
It is too big in size. Money wasted on the product.
Customer review from naturalizer.ca
Response from naturalizer.ca
We are sorry to hear the SOUL Idea ballet flats did not fit properly. We value your feedback and have forwarded this information to the appropriate team. If you need further assistance, please don't hesitate to contact our Consumer Care Department. You can find our contact information here: please call our Naturalizer.ca Consumer Care Department at 1-800-727-3036. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT.