WH-1000XM5 Wireless Over-Ear Noise Canceling Headphones
Shipped and sold by World Wide Stereo
$398.00
12-month financing with Macy's Card. *
OR
Color:Pink
Size:NO SIZE
Product Details
Web ID: 162962944 days ago
Great headphones
Great soinding headphones! really nice soind and mics.
Recommends this product
Customer review from sony.com
Response from sony.com
Sony North America Customer Support3 days ago
Hi In2caffeine, thanks for the fantastic 5-star rating! We are thrilled to hear you're enjoying our industry-leading noise canceling Sony - WH1000XM5. These headphones have been engineered to perfection, to produce magnificent sound with ultra-comfortable and lightweight design. Thank you for choosing Sony, and enjoy the music! Regards, -Dominick
4 days ago
Compatible with Microsoft Teams
Greatly comfortable as I have a sensitive head, works well for those 2 - 3hr calls and was easily compatible with Microsoft Teams once paired. Sound and hearing is good really does drown out the noise very well. Highly recommend!
Recommends this product
Customer review from sony.com
5 days ago
Average product, but quite expensive.
I bought this few weeks ago for work related meetings. The problem that I have with the headsets is that not always connects to my computer and also it turns off noise cancelling from time to time. The design is also quite bulky and big, albeit they feel comfortable.
Customer review from sony.com
Response from sony.com
Sony support team3 days ago
Hi, Thank you for your review. We are sorry to hear about the noise-canceling and connection issues that you're experiencing with your WH-1000XM5. Please make sure that your computer supports the A2DP Bluetooth profile, which is necessary for the pairing process. Additionally, you can learn more about how to troubleshoot the issue here: https://cutt.ly/trjwe50F. For the noise cancelling issue, you can check this link to understand more about the feature: https://cutt.ly/BeBeeOr7 Also, you can try these troubleshooting steps if the issue persists: - Ensure your headset has the latest software updates: https://cutt.ly/trjweUYv - Resetting the headset: https://cutt.ly/5rjwoidG - Initializing the headset to restore factory settings: https://cutt.ly/SrjwocbZ Regarding the design, we understand that the bulkiness can be a concern. Larger headsets often provide better sound quality and comfort for extended use, but we appreciate your insights on potential improvements for future models, and we will share your feedback with the concerned team for future consideration. If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
7 days ago
Never Received My Order
I paid for the WH-1000XM5 and never received my package. I reached out to Sony Support and they opened a claim, telling me it could take up to a month. After waiting patiently, they came back and said there was nothing more they could do. I never received a refund or a replacement. I’m extremely disappointed—this was supposed to be a premium experience from a brand like Sony, and I feel completely let down. I was really looking forward to trying these headphones, but unfortunately, I haven't had the chance to experience them. I can’t speak to their sound quality, comfort, or features because they never made it into my hands. Extremely disappointing, especially considering my expectations for a premium product.
Customer review from sony.com
Response from sony.com
Sony North America Customer Support6 days ago
Hi SSnow850, Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable. We'd like the opportunity to revisit this issue. Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for giving us the chance to make this right. Sincerely, - Stephanie
10 days ago
Buyers Remorse
The product may be marvellous but the initial instructions, the manuals and above all the website are ludicrously and unnecessarily convoluted and difficult to understand, One would think the Sony really didn't want one to use their products at all.
Customer review from sony.com
Response from sony.com
Sony support team8 days ago
Hi, Thank you for your feedback. We are sorry to hear that you are having concerns with the initial instructions and the manual of your WH-1000XM5. We understand that going through the manual can be difficult however, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the TV's features: https://cutt.ly/QrhqZwe0 Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
10 days ago
Love the Headphones!
Love the Headphones! Love the Headphones! Love the Headphones!
Recommends this product
Customer review from sony.com
11 days ago
Phenomenal Headphones
5 Stars and well-deserved. Outstanding sound and an excellent app that’s used in conjunction to adjust the bass and treble. Excellent noise cancellation. Definitely the one to get when one is ready to upgrade to an advanced set of headphones.
Recommends this product
Customer review from sony.com
Response from sony.com
Sony North America Customer Support10 days ago
Hi Nessim, thanks for sharing your wonderful experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality, and bass that you can get with the app. With industry-leading noise cancellation technology every beat in your songs comes to life! We hope you continue enjoying the headphones and thanks for choosing Sony. Regards, Dominick
12 days ago
Comfortable and most importantly excellent sound
I’m pleased with the overall quality. The sound is excellent and the noise cancelling is noticeably improved over previous models.
Recommends this product
Customer review from sony.com