WH-1000XM5 Wireless Noise Canceling Headphones (Midnight Blue)

Shipped and sold by Focus Camera
4.5 (1,803)
$398.00
12-month financing with Macy's Card. *
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Product Details

Web ID: 18560339

The Sony WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. This set contains Sony WH-1000XM5 Wireless Industry Leading Lightweight Noise Canceling Headphones (Midnight Blue), and Limited 1-Year Warranty.

  • Product Features

    • The headphones are available in a Midnight Blue finish.
    • The Sony WH-1000XM5 noise-canceling headphones combine the best-ever noise-canceling technology with superlative sound for a truly remarkable listening experience.
    • From airplane noise to people s voices, the WH-1000XM5 wireless headphones with 8 microphones for noise cancellation keep out higher and mid-frequency sounds than ever.
    • And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
    • With 8 total microphones, these headphones are the biggest step forward in noise-canceling technology.
    • Imported
    • Request warranty information

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Ratings & Reviews

4.5/5

1,803 star ratings & reviews

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3 days ago

Never Received My Order

I paid for the WH-1000XM5 and never received my package. I reached out to Sony Support and they opened a claim, telling me it could take up to a month. After waiting patiently, they came back and said there was nothing more they could do. I never received a refund or a replacement. I’m extremely disappointed—this was supposed to be a premium experience from a brand like Sony, and I feel completely let down. I was really looking forward to trying these headphones, but unfortunately, I haven't had the chance to experience them. I can’t speak to their sound quality, comfort, or features because they never made it into my hands. Extremely disappointing, especially considering my expectations for a premium product.

Customer review from sony.com

Response from sony.com

Sony North America Customer Support2 days ago

Hi SSnow850, Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable. We'd like the opportunity to revisit this issue. Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for giving us the chance to make this right. Sincerely, - Stephanie

6 days ago

Buyers Remorse

The product may be marvellous but the initial instructions, the manuals and above all the website are ludicrously and unnecessarily convoluted and difficult to understand, One would think the Sony really didn't want one to use their products at all.

Customer review from sony.com

Response from sony.com

Sony support team4 days ago

Hi, Thank you for your feedback. We are sorry to hear that you are having concerns with the initial instructions and the manual of your WH-1000XM5. We understand that going through the manual can be difficult however, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the TV's features: https://cutt.ly/QrhqZwe0 Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/leABWCVc Ahmed @Sony Support UK

6 days ago

Love the Headphones!

Love the Headphones! Love the Headphones! Love the Headphones!

Recommends this product

Customer review from sony.com

7 days ago

Phenomenal Headphones

5 Stars and well-deserved. Outstanding sound and an excellent app that’s used in conjunction to adjust the bass and treble. Excellent noise cancellation. Definitely the one to get when one is ready to upgrade to an advanced set of headphones.

Recommends this product

Customer review from sony.com

Response from sony.com

Sony North America Customer Support6 days ago

Hi Nessim, thanks for sharing your wonderful experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality, and bass that you can get with the app. With industry-leading noise cancellation technology every beat in your songs comes to life! We hope you continue enjoying the headphones and thanks for choosing Sony. Regards, Dominick

8 days ago

Comfortable and most importantly excellent sound

I’m pleased with the overall quality. The sound is excellent and the noise cancelling is noticeably improved over previous models.

Recommends this product

Customer review from sony.com

8 days ago

Amazing! Sound is crystal clear

I bought these a few weeks ago and I've completely stopped using my Samsung Buds Pro2 as they are so comfortable to wear, the app is easy to use and you can customise your settings and the sound quality is amazing. Also battery life is just the cherry on top!!

Recommends this product

Customer review from sony.com

9 days ago

Good features

I bought this a month ago and it works pretty good. I like the alexa feature and the noise cancelling.

Recommends this product

Customer review from sony.com

9 days ago

Great headphones

Love it, was debating between Sony and Bose and really happy with this purchase!

Customer review from sony.com