WH-1000XM4 Wireless Noise Cancelling Over-Ear Headphones
Product details
Web ID: 15759219Ratings & Reviews
464 customer images
dissapointed, battery malfunctioned in 6 months
I had high expectations for this product and then one day it stopped charging. The battery malfunctioned in less than 6 months! I tried 6 different chargers, including the one it came with, to no avail!
Customer review from sony.com
Worst sound quality probably in all of history
I just bought this and I hardly ever return anything, especially not headphones but the sound quality was genuinely atrocious. The headphones themselves are quite small but pretty comfortable, they look good while wearing, but the sound quality is lacking in almost every way. It sounded like a needle piercing every note into my ears. I tried switching the equalizer and it hardly helped at all. They came out with really good headphones for cheaper about a year after these so I recommend the wh-ch720n’s instead of the xm-4’s. They are much more comfortable, have 1000 times better sound quality, and are more affordable. Please don’t waste your money on this.
Customer review from sony.com
Response from sony.com
Hi there, Thanks for sharing your honest feedback about the WH-1000XM4 headphones. We're glad you liked the comfort and look and we truly appreciate that positive input. However, we're really sorry to hear the sound quality disappointed you. We know that great sound is the most important part of the experience and we regret that we missed the mark here. We're here to help and would be happy to provide some troubleshooting steps to get this resolved. -Update your headphones’ firmware using the Sony | Sound Connect app. -Try pairing the headphones with a different device to see if the issue persists. -Also, just to make sure you're getting the best sound, double check that you're using the 'Priority on Sound Quality' setting over the 'Priority on Stable Connection' setting in the app. We want you to be happy with your Sony purchase. If those steps don't help, please feel free to reach out directly to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony. We apologize for your experience Warm regards, Estefany
Fall apart in a month, Sony won't help.
I was gifted these in September 2025. Less than a month later, they fell apart. Sony says this is a hardware issue and not covered by warranty.
Customer review from sony.com
Response from sony.com
Thank you for sharing your feedback, CeeMVee. We are truly sorry to hear about the failure of your WH-1000XM4 headphones, especially since they were a gift received so recently. We sincerely apologize for the frustration and disappointment you are experiencing with a premium product falling apart so soon after use. We understand that you've been informed this issue is not covered under the standard warranty. Based on the details provided, we recognize that this type of damage is typically not considered a result of normal wear and tear and is therefore unfortunately outside the terms of our limited warranty. However, we want to help you get back to enjoying your music quickly. We have partnered with our parts supplier, Encompass, to offer a specialized, low-cost repair solution. Please note this specific offer is only for the broken headband on this model and does not cover other headphone issues or other models. You can contact them directly for service: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Monday - Friday: 8:00 am - 6:00 pm EST We appreciate you bringing this to our attention and regret that we were unable to resolve this for you directly under warranty. We hope this repair option provides a quick solution. Best regards, Gus, Sony Social Media Team
great features
Very good product, easy to wear and use. Packaging quality is nice too
Customer review from sony.com
Phenomenal
Excellent value for money. They fit well and the sound quality is phenomenal. Highly recommend
Recommends this product
Customer review from sony.com
Brilliant headphones
Have wanted to buy these for a long time and I have not been disappointed, excellent quality sound, very light weight and the active noise cancelling is very very good. Headphones of the highest quality.
Recommends this product
Customer review from sony.com
Happy with the purchase
First time using a headphone and I must say I’m impressed. The noise cancellation is great, sound quality 👌
Recommends this product
Customer review from sony.com
XM4's enhance music on all levels
Great quality listening to a different level, I listen to all kinds of music and the XM4's enhance music on all levels
Recommends this product
Customer review from sony.com