WF-1000XM5 Truly Wireless Noise Canceling Earbuds
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Product details
Web ID: 168824911,277 reviews
Lives up to the hype
Great sound quality, good anc but find the right fit for your ear buds wise
Customer review from sony.com
It’s okay, but I kinda regret buying it
As a former AirPods Pro user, I find both of them pretty similar in terms of sound quality. But the most annoying thing for me about the SONY is that it’s a bit tricky to put on, and sometimes I even put it in the wrong way. Even when it’s in, it tends to slip out of my ear. For me, the pinch control on the AirPods Pro to skip tracks or pause is way easier compared to Sony’s double or triple tap gesture
Customer review from sony.com
They're ok
Sounds amazing, but the touch controls are hit and miss. Sometimes they completely don't work, other times they are fine.
Customer review from sony.com
Response from sony.com
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your WF-1000XM5. Yet, we're sorry to learn that you're facing difficulties with the touch controls. Please follow the instructions here and test again: https://cutt.ly/frNoSDgy If the issue persists, follow the below: 1. Ensure that the headset is updated: cutt.ly/0rLdvikA 2. Reset the earbuds by following the steps here: cutt.ly/rrLdxy3k 3. Initialize the earbuds by following the steps at this link: cutt.ly/TrJZnMzr If you need any further assistance, do not hesitate to contact us using the details provided in the following link: //cutt.ly/heoRCkdW Nadine @Sony Support UK
Sound quality it better
I bought this a month ago, and I currently enjoy it
Recommends this product
Customer review from sony.com
Truely enjoying the quailty sound and build
May be easiest to say everything is great with one minor issue (so far) Right ear bud does not always connect. This requires it to be placed back in the case and removed to connect. A bit of a nit pick as the sound, build & comfort are top notch.
Customer review from sony.com
Response from sony.com
Hello Niccodemure, Thank you for choosing Sony. We're sorry to hear you're experiencing a connectivity issue with the right earbud of your WF-1000XM5. We know this can be frustrating, especially when you're enjoying the sound quality and comfort. To help you resolve this, please follow these steps: 1. Update the firmware: The latest version is 5.0.2, which often fixes connectivity problems. You can find the instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 2. Reset the headset: If the update doesn't work, a simple reset may do the trick. Follow these instructions: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html 3. Initialize the headset: This will restore the factory settings. You can find the steps here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html If the issue continues after trying these steps, please contact our support team directly for more specialized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
Great features
Bought the earbuds exactly 3weeks. Solid performance, sound is clear. Mids is pure, vocals is clear. Ambient aware is very good. ANC is shockingly good
Customer review from sony.com
nice sound
song is great product of my best choose. Service and promotion is suitable for me.
Customer review from sony.com
Interference
Keep experiencing interference and service centre say there is no issue....
Customer review from sony.com