MDR-EX15LP Fashion Color EX Series In-Ear Earbud Headphones (White)
Product Details
Web ID: 17471579Good
Good
Just Don’t Last
Bought four pairs. After 9 weeks, the left earbud output diminished 90+%. Same thing happened to the second pair after just 6 weeks. At this rate I will need to buy more very soon, but it won’t be these. I think the angled jack is the issue…..
Customer review from sony.com
Response from sony.com
Hi MAB77, We are sorry to hear about your Sony MDREX15LP. We would like to ensure that you are getting the most out of your earbuds. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl
Short service life
Bought 4 of these. The sound quality was very good, but the first one lasted 9 weeks before its left earbud failed. The second set lasted only 6 weeks before the same thing happened. Two down and two to go….at this rate I will be looking for new earbuds soon. They won’t be these. Pretty sure it’s the angled jacks that are the issue.
Customer review from sony.com
Response from sony.com
Hi Mab77, Thank you for your feedback. We're glad to hear that you were satisfied with the sound quality of the Sony MDR-EX15LP earbuds. However, we're sorry to learn about the issues you experienced with the durability of your earbuds. We take product quality concerns seriously and appreciate your input regarding the angled jacks. Your feedback will be shared with our product development team for further review. In the meantime, if you are still within the warranty period, please contact our customer support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US so we can assist you with a replacement or repair. Regards, Sam
Failed in two months
Stopped working in one ear after two months. Wouldn't buy adain
Customer review from sony.com
Response from sony.com
Hey, Thank you for your feedback. We're sorry to hear about the issue that you're facing with your MDR-EX15LP. Try to follow the steps here: https://cutt.ly/HeK8LMcq If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW Maryam @Sony Support UK
The true gem among the onslaught of counterfeits
The brand I can trust to provide assurance on quality and longevity.
Recommends this product
Customer review from sony.com
Sounds great (for the price)
Goods: They’re great headphones, but only because of how much of a bargain they are. They come with simple (but somewhat annoying packaging) and different earbud sizes which is good. Bads I’ve had them before and they stop working after a while so I hope it doesn’t happen with this one. You can hear a lot of noise from the wires when you move around with the earphones in your ear which is annoying. There’s no microphone or volume/play/pause etc buttons. I’d recommend these overall if you’re not looking for anything amazing and have a budget to maintain.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi superfh123, Thank you for your feedback. We're glad to hear that you're enjoying your earphones. We're happy to welcome you into the Sony family! If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL. Sony Support UK
Good quality
Im satisfied with this tiny product, highly recommended.
Recommends this product
Customer review from sony.com
Excellent sound
I bought these about a month ago, they sit in my ear perfectly and the sound is very clear with precision. The bass is also very good.
Recommends this product
Customer review from sony.com