New Smile Kit
Product Details
Web ID: 63024214 years ago
ask a professional before doing a big purchase!
I decided to get rid of my gap. So I took a step by joining the smile direct club to do it . It was a bit painful the first few months. and the first aligner felt like it would not fit. But I wore all the aligners they sent on the box. followed everything they said don't smoke cigarettes, don't drink anything hot, and don't eat with them on. ( I couldn't cause the pain in my teeth, I actually lost weight) then the gap closed. I looked amazing. After all that pain I was finally done. Could not be more wrong. then we get the the retainers where you should only wear at night (the problem was that when i would wake up i had the gap again) so i decided to wear it throughout the day my mouth was always in pain if i took them off longer than 3 hours to put them back in i had to build up courage. For the next year I wore two different sets of aligners, the first one cracked and they replaced it for me free. The second one cracked also so i decided to call in and ask for advice on what i shoul
Response from SmileDirectClub
SmileDirectClub4 years ago
Hi Ray, thank you for taking the time to leave us this review. We are sorry to hear that you are not fully satisfied with your end results, and that we have not been providing great customer service. We really would like to turn your experience around and make sure we address any concerns and questions. We also want to see you with your ideal results. I will be more than happy to directly look into this. Please reach out to me with an email to reviews@smiledirectclub.com.
7 years ago
So Easy!
Love this so far! The impressions were so easy with the instructions and videos. They helped me every step of the way. I cannot wait to get my new smile!
Response from SmileDirectClub
SmileDirectClub7 years ago
We're thrilled to see this! Thank you so much.