Slumber Rest Velvet Plush Electric Queen Blanket by
Product Details
Web ID: 929062Not happy with the item.
I'm returning this item because it looks like it has been used or returned. I did not take it out of the bag. I will be returning it at Macys tomorrow. So you really don't wont me to rate my experience although I have purchased many other items that seem to be at my expectation.
Response from Sunbeam Brand Team
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Sunbeam and we would like to hear more about your experience with your heating pad. Please call us at 1-(800) 892-7684. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Soft and Cozy
I bought this for my mom and dad to replace their old one because they were still using the one I got for a birthday present 30 years ago. It is a GREAT (and safe) improvement! So soft and cozy.
Response from Sunbeam Brand Team
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. Cheers!
Soft and snuggly
Great deal with free shipping. Soft material with dual controls. Can't beat the deal.
Response from Sunbeam Brand Team
Thank you for leaving such a nice review. We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Sunbeam!
Stopped working very fast after only several uses
I used it several times since purchase in March 2019. In Jan. 2020 it stopped heating.
Response from Sunbeam Brand Team
This is not something that we hear very often. Sunbeam has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one. Please call our customer care team at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Only good for one winter
I bought this last year and was very happy then. Not anymore. We put it back in to use this winter and it's not as was warm even if we put on high now will have to buy another heated blanket but definitely not this one anymore
Response from Sunbeam Brand Team
We apologize for the inconvenience the heating pad has caused to you. Here at Sunbeam, we make our products with the highest quality materials and we expect them to last. Please allow us to turn this experience around and give us a call at our toll-free number 1-(800) 892-7684. For your convenience, our Consumer Care Department is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Comfy and Works Quick
Very very soft.. Make sure its tucked in or it will ride up but it feels so good..looks great and works excellent
Response from Sunbeam Brand Team
Thank you for leaving such a nice review. We are glad that you loved our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Thin but heats fine
I bought this blanket to replace my old Sunbeam blanket that had worn out after a few years of use. The new blanket is much thinner than the old one, which was heavy enough that I could use it as a regular blanket when I didn't turn it on. Can't do that with the new one, too thin. But it heats well, and that's the purpose of an electric blanket. I was just disappointed that I didn't receive another thick fluffy blanket.
Response from Sunbeam Brand Team
Thank you for your review. We will make sure that our design and production team here at Sunbeam® are made aware of your feedback. If you need any assistance, please do not hesitate to contact our customer care team at 1-(800) 892-7684. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and/or email by visiting www.sunbeam.com. Our product specialists will be more than willing to assist you.
low warmth
Although the item is beautiful and plush, it is barely warm on its highest level.
Response from Sunbeam Brand Team
Oh no! We are sorry to hear the heating blanket is not working properly. Please do not let this experience put a smudge on the Sunbeam name, this is a very unusual scenario. Give us a call at our toll-free number 1-(800) 892-7684 and we will have this taken care of. Our specialists are available Monday-Friday 9am-6pm, EST. We look forward to assisting you!