Slumber Rest Premium Electric Queen Mattress Pad
Product Details
Web ID: 958245Not Sunbeam Quality :(
I've had many heated mattress pads over the years (love my toasty toes!), and this one falls short. It is plush and comfy, you don't feel the wires like you would in thinner pads... so that's good. But the heating has always been uneven... sometimes it heats, and sometimes it doesn't. I follow the directions (no extension cords, etc), but I'm not happy with this product. I'm contacting Sunbeam Customer Service for assistance.
Response from Sunbeam Brand Team
We're sorry to hear that our Heated Mattress Pad isn't living up to your expectations. Our Heated Mattress Pad has received great feedback and this is not something that we hear about often. We'd like to turn your experience around so that you are completely satisfied with your product. For direct assistance please call us at 1-(800) 892-7684. For your convenience, we are available Monday-Friday, 9am-6pm EST. We look forward to assisting you.
A choice for heat!
My husband loves a really warm bed, I like a cool bed, so we solved this by buying this pad. Easy to install, easy to use, and my marriage will now last a few more years!
Response from Sunbeam Brand Team
Thank you for leaving such a nice review. We are glad that you and your family loved our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Awesome product!
I was very excited for this heated mattress pad, my husband was not! Now he is pre-heating the bed nightly and loves it!
Response from Sunbeam Brand Team
Awesome! Thanks for sharing your review with our Sunbeam Premium Quilted heated mattress. This mattress is designed for you so you can get the warmth you need during the night while resting comfortably with this premium soft, quilted mattress. Comfort, quality and value are what we provide.
works well when it worked
I have the same complaint as reese. worked well for winter of 17-18, now I needed for this winter it barely warms with the setting on 3. would not recommend.
Response from Sunbeam Brand Team
We have high expectations for our products here at Sunbeam and would like to hear more about your experience with your mattress pad. Please give our customer care team a call at 1-(800) 892-7684 and we will have this addressed. For your convenience, we are available Monday-Friday, 9am-6pm EST. We look forward to assisting you!
Lasted 8 Months
No longer heats to its maximum; and heating is uneven. Will need to return.
Response from Sunbeam Brand Team
Oh no! This is definitely not the kind of experience that we want you to have. Our mattress pads were made with the highest quality materials and we expect them to last. We would love the opportunity to restore your faith in us. Please call our customer care team at 1-800-892-7684. For your convenience, our customer care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
Good for ONE season
I'm glad I waited to write this review, because had I wrote it when I first received it, it would have been 5 stars. If you buy this mattress pad at an extreme discount and only need it for one season, then it's perfect. Long-term usage is not included with the purchase. The mattress pad is plush, you can't feel the wires at all! The preheat feature is amazing and it performed very well when it worked - it was purchased December of 2017. Fast forward to now, not even a full year later, and my opinion has TOTALLY changed. Fall has come again I need a warm bed, but unfortunately my mattress pad doesn't work - AT ALL, not even a little warm. I did all of the troubleshooting steps and nothing worked. But you know what's worse than my product not working? Sunbeam customer service! It is HORRIBLE! I spent an hour on the phone (50 minutes of that being on hold), and was advised I would have to send my item back (via prepaid mailing label - guess I'll have to go find a box somewhere), then wait 2-3 weeks for a replacement AFTER they receive the item. So basically, I'll have to wait well over a month to receive a new mattress pad and then hope that it'll last longer than a year. I've purchased several Sunbeam products over the years, and this is by far the purchase that I regret the most. Macy's is great, Sunbeam - not so much.
Nicely warms but.....
A few hours into the first night of using my mattress pad it stopped warming and showed an error message on the units screen. A few on/offs did not clear the problem. Unplugging it did. The bigger issue is when I have my ear on my pillow every 30 seconds or so I hear a vibration noise similar to that of your cell phone. The sound continues all night or until you turn it off. I made sure nothing is touching the headboard that could cause a vibration. I plan on calling customer service, this can’t be right!
Response from Sunbeam Brand Team
We strive to make trusted heated bedding products and we're sorry to hear that you are having trouble with your mattress pad. We would love to turn this experience around for you.
To fix the error message you are seeing, please reset your product by completing the steps below in order. Skipping or performing steps out of order may affect the reset process.
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual bedding product itself.
3. Re-plug the cord into the bedding product, making sure the connection is secure.
4. Re-insert power cord back into a wall outlet. NOTE: Do not use an extension cord, power strip, or surge protector, as they may negatively impact the performance of your bedding product.
If the 4 steps above are not followed in order, the bedding product may not properly reset. If the problem persists after resetting, please call us at 1-800-892-7684 for further assistance. Our bedding team can be reached between the hours of 9AM - 6PM, EST, Monday through Friday.
The pad failed after 6 months of use
The pad started to fail with error messages on the control. Since it was used I am not sure what the return policy is on that and it failed after 6 month. very disappointed
Response from Sunbeam Brand Team
We pride ourselves in the quality of our products, and want to restore your faith in the Sunbeam brand.
If you are getting an error message, please reset your product by completing the steps below in order. Skipping or performing steps out of order may affect the reset process.
1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual bedding product itself.
3. Re-plug the cord into the bedding product, making sure the connection is secure.
4. Re-insert power cord back into a wall outlet. NOTE: Do not use an extension cord, power strip, or surge protector, as they may negatively impact the performance of your bedding product.
If the 4 steps above are not followed in order, the bedding product may not properly reset. If the problem persists after resetting, please call us at 1-800-892-7684 for further assistance. Our bedding team can be reached between the hours of 9AM - 6PM, EST, Monday through Friday.