Sewing Machine
Product Details
Web ID: 16126476Good machine but bad bobbin winder
I got this a few months ago and have started using it very regularly. Once you get the hang of it, the machine works well overall. However, the bobbin winder does not work. I can never wind a bobbin full, I need to stop at about 3 quarters or it will be too loose and get tangled. I’ve watched multiple videos and tried all the tricks and nothing works. Very disappointed as it is a feature that requires use regularly.
Customer review from singer.com
Response from singer.com
We are sorry to hear that your bobbin winder is not working properly on your M3500. We would like to assist you further. Please reach out to our Customer Support Team for more assistance at 800-474-6437.
Disappointed
Having grown up in Germany, I held Singer in high regard. Their name evoked a sense of quality and reliability, almost synonymous with craftsmanship. So, naturally, I decided to purchase a Singer machine for my family. Imagine my shock—and disappointment—when the machine arrived in a dysfunctional state. It was so poorly constructed that we had no choice but to return it just hours after unboxing it. A brand I had trusted implicitly had failed spectacularly.
Customer review from singer.com
Response from singer.com
We are sorry that your new machine was not in the expected condition when it was open. We stand by all our products and strive for the highest quality on each on. If you still have any questions regarding this machine please reach out to our Customer Support Team at 800-474-6437 for personal support.
Buttonhole instructions written poorly
This is my second singer sewing machine. The first one lasted 40 years! It works very well. In a month of use I’ve already made 12 clothing items. Two thoughts about this machine:1) I do not like not having a booklet for the instructuon manual. I love that you’re saving trees, but this is one type of item when it’s really useful to have a tangible item in which to make notes. Which would help with item number 2) The instructions for how to make a buttonhole need to be re-written. There is no way I would have figured out to pull that magic handle down AND push it back without going to the video. No one could figure out how to write that?
Customer review from singer.com
Lighting your money on fire
This is a total piece of crap, do not buy. I have had this for over a year and I've spent more time fixing and completely rethreading this machine then I have actually used it to sew. I will be in the middle of a project, finish the piece I am working, take a break then when I comeback all of a sudden it's skipping stiches, breaking the thread or more often than not getting jammed which requires 5+ minutes to untangle and completely rethread all without it being touched. Don't be fooled by the "auto threader" either... because it's not. I spent the first 2 hours when I received this trying to figure out what I was doing wrong because the thread wouldn't go through the needle. What I quickly found was that not only do you have to have the needle raised to a very precise height that even if you are 1/100 of a turn of the knob off the thread grabber won't go through the needle, but my brand new machine came with the thread grabber bent so even if I did everything right it wouldn't go through. If all that isn't bad enough, did I mention it gets jammed constantly for no good reason? If you think this is user error I assure you it is not as I practically have all of the Youtube tutorials for the M3500 made by Singer themselves memorized bc I have watched them so many times wondering what I am doing wrong and when I have borrowed other peoples non-singer machines (I can't say which bc it's against review guidelines), I have had no issues.
Customer review from singer.com
Response from singer.com
We are sorry to hear you had such a negative experience with your purchase. We will pass your feedback along to our product quality & design team who continually work to improve our assortment. If you are in need of assistance, please email us at https://www.singer.com/email-us and a trained Customer Care agent will be happy to assist you. We apologize again for your negative experience and look forward for the opportunity to correct this.
Speed is too fast
I got this machine as a gift recently, when I pressed the presser foot to sew the speed is too fast even when i try to press it gently I can't get a continous slow sewing motion. I watched the videos by singer on YouTube for how to set up and get started sewing and I noticed their machine was running much slower and the could do a continuous slow motion. Now my machine sits in a box the corner because it way to fast and I can't get it adjusted please help!!!!!
Recommends this product
Customer review from singer.com
Used Machine
I've been trying to return this machine for 2 weeks. I ordered this for its ease of use and what I received was a used machine. All I wanted was an exchange but I think this is going to be a refund only st this point.
Customer review from singer.com
Response from singer.com
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
I purchased this model because it has the self threading feature. It doesn’t work. Very disappointing
Customer review from singer.com
Response from singer.com
We’re so sorry that this M3500 Sewing Machine did not meet your expectations. Please help us to improve by providing more information on your experience by emailing our Customer Care team at https://www.singer.com/email-us.
Machine jams constantly
I spent 3 hours trying to sew a cushion cover because the thread kept jamming in the machine. I am told it might be the thread tension. I have yet to figure out the problem. I am wondering if the machine is defective.
Customer review from singer.com
Response from singer.com
Thank you for sharing your feedback. We’re sorry the Singer model M3500 sewing machine didn’t meet your expectations. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.