Perfect Sleeper Elkins II 11" Plush Euro Top Mattress - Queen
Product Details
Web ID: 9531150Beware - Does not work for heavy people
I bought this mattress in queen and in Twin. The twin is for my son who is 130 lbs. The queen for me 225 lbs. My son's mattress is fine but mine is horrible. I threw away my last mattress that I had for 8 years and replaced it with this. Now I'm sorry because this mattress is worse. It's sunken where I sleep. I turned it around to sleep better and it's like sleeping on a slope. I wake up with lower back pain every morning. My son's mattress the twin is working for him. I noticed the issue since January but for some stupid reason thought it would work out its now worse and I have to get another mattress.
Response from Serta Team
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The sinking that you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
Regretful of my purchase
I should have returned it earlier when I still could. It really seems to hold the shape of where I was previously laying very quickly and I am only 165 pounds. I have had a lot of shoulder and other issues since I purchased this too. Overall I just regret getting it.
Response from Serta Team
Hi there, thank you for taking the time to review your mattress, we are sorry to hear that the mattress is not providing you with the comfort you are looking for. If you need to add some additional firmness to the mattress we recommend using a firm latex topper if the mattress is too soft. If the mattress is too hard a traditional mattress topper can also be a good recommendation to add some extra softness to help with pressure point pain coming from a firmer mattress. We hope this helps!
My back hurts so bad from this mattress, quality isn’t good at all .
Response from Serta Team
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the back relief you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can better fit your sleep needs. We hope this helps!
I 💕 it
It's great! I love it
Recommends this product
Comfortable Mattress
I have been using this mattress for 2 months now and each night I sleep deeply and in comfort. This was the best decision I ever made.
Recommends this product
Serra Team, can you please advise where I can find the Perfect Sleeper Jarrett.
Bulgy mattress
I have had this queen size mattress for about 7 months now. I have notice that the mattress is now getting bulgy and its sinking in. I flip the mattress as recommended but its not helping much. Truly disappointed on the purchase.
Response from Serta Team
Hi Elvira. Thank you for taking the time to leave a review. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-557-3782 or customerservice@sertacustomers.com
too hard
Response from Serta Team
Hi Veronica. Thank you for taking the time to provide your feedback. While we're sorry to hear that the mattress is firmer than you expected, we're happy to provide some additional information.
First of all, since the mattress is new and made of freshly poured foam, it will need some time to break in and adjust to you and you to it. Most sleepers find that the mattress softens up a bit within the first month of consistent use.
If after giving the mattress some time to break in, you still feel that it is too firm, you may consider pairing the mattress with a topper or featherbed. These options will provide some extra softness as well as a couple of inches of additional distance between you and the bottom support layer (where the firmness comes from).
Of course, if you feel that a return is best, we would encourage you to contact Macy's directly to ask about your potential options.
We hope this is helpful and would be happy to answer any further questions you may have via our Serta Customer Care team at 1-888-557-3782. Best, The Serta Team