Perfect Sleeper Cobalt Calm 15" Plush Pillow Top Mattress Collection
Product Details
Web ID: 21339588Choose Your Items (3)
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- Have a question or need advice? Call one of our furniture and mattress experts at 1-800-BUY-MACY.
Perfect Sleeper Cobalt Calm 15" Plush Pillow Top Mattress Set, Queen Split
View All Product DetailsLimited-Time Special$1,299.00$3,039.00Size:Split QueenType: Standard Profile Split
Low StockHave a question or need advice? Call one of our furniture and mattress experts at 1-800-BUY-MACY.
This review is from Serta Perfect Sleeper Cobalt Calm 15 Plush Pillow Top Mattress Set QueenUnsatisfied customer
Unable to write a review due to not receiving my mattress for over a month now, Been calling customer service and not receiving any help on this matter. Macys needs to do better for their customers, due to this horrible experience, I will no longer be making any large /appliance etc purchases from them.
This review is from Serta Perfect Sleeper Cobalt Calm 15 Plush Pillow Top Mattress-QueenDelivery
Paid for mattress removal. Delivery service refused to pick up old mattress
Response from Serta Team
Hi Irving. Thank you for reaching out and sharing your experience, we're sorry to hear that the delivery service you paid for was not completed. We recommend reaching out to Macy's Customer Service Team at (800) 289-6229 to see what your return/refund policy entails. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
This review is from Serta Perfect Sleeper Cobalt Calm 15 Plush Pillow Top Mattress-KingDon't buy a mattress from Macys.
Very dissappointed. The mattress had the bases included in the original order, however when they brought the delivery the bases were nowhere to be found so it wasn't going to be able to be used until they decided to show up (which no one knew when was going to happen). Then there was a big gash in the underside we noticed when the plastic was received. The delivery guys were very nice and apologized and took it away but I lost some critical time to get this task completed before having company over this weekend. :(
Response from Serta Team
Hi there, we are sorry to hear about the issues you are facing during delivery. For context, many times when multiple items are on order with a delivery company, the delivery date for each item needs to be scheduled. We recommend reaching out to your original purchasing store who should be able to assist with scheduling and providing status updates on the order, and ordering a replacement mattress as well since you mentioned that the mattress was removed upon delivery. We hope this helps!
This review is from Serta Perfect Sleeper Cobalt Calm 15 Plush Pillow Top Mattress-Queentoo soft!
After six weeks, the center of the bed is dipping down.
Response from Serta Team
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We first recommend ensuring that your bed frame/mattress setup fits within our warranty standards. If it does, we highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
This review is from Serta Perfect Sleeper Cobalt Calm 15 Plush Pillow Top Mattress-QueenSleeping beautiful!
Not only is this a comfortable mattress, it is also very beautiful. I am sleeping so much more comfortable in my new bed. I love it.
This review is from Serta Perfect Sleeper Cobalt Calm 15 Plush Pillow Top Mattress Set QueenLove it
I bought this mattress for my granddaughter and she love it. It’s so soft and comfortable.
Recommends this product
Response from Serta Team
Hi Jessica,
Thank you for taking the time to provide your feedback. We're thrilled to hear your granddaughter is loving it!
This review is from Serta Perfect Sleeper Cobalt Calm 15 Plush Pillow Top Mattress Set Queen SplitVery nice
Took a chance buying on-line, wow what a great purchase. Very comfortable.
Recommends this product
This review is from Serta Perfect Sleeper Cobalt Calm 15 Plush Pillow Top Mattress Set Queen SplitSleep
A great investment and finally a good nights sleep
Recommends this product