Perfect Sleeper Cobalt Calm 13" Plush Mattress Set, Queen
Limited-Time Special
$999.00$2,209.00
84/mo.* suggested payments for 12-months totaling $999.00 with Macy's Card. *
OR
Size:Queen
Type: Standard Profile
Have a question or need advice? Call one of our furniture and mattress experts at 1-800-BUY-MACY.
Product Details
Web ID: 1587003629 days ago
Unsatisfied customer
Unable to write a review due to not receiving my mattress for over a month now, Been calling customer service and not receiving any help on this matter. Macys needs to do better for their customers, due to this horrible experience, I will no longer be making any large /appliance etc purchases from them.
3 months ago
Delivery
Paid for mattress removal. Delivery service refused to pick up old mattress
Response from Serta Team
Serta Team3 months ago
Hi Irving. Thank you for reaching out and sharing your experience, we're sorry to hear that the delivery service you paid for was not completed. We recommend reaching out to Macy's Customer Service Team at (800) 289-6229 to see what your return/refund policy entails. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
7 months ago
too soft!
After six weeks, the center of the bed is dipping down.
Response from Serta Team
Serta Team7 months ago
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We first recommend ensuring that your bed frame/mattress setup fits within our warranty standards. If it does, we highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
8 months ago
Sleeping beautiful!
Not only is this a comfortable mattress, it is also very beautiful. I am sleeping so much more comfortable in my new bed. I love it.
9 months ago
from Reseda Ca
Love it
I bought this mattress for my granddaughter and she love it. It’s so soft and comfortable.
Recommends this product
Response from Serta Team
Serta Team8 months ago
Hi Jessica,
Thank you for taking the time to provide your feedback. We're thrilled to hear your granddaughter is loving it!
1 year ago
from Connecticut
Mattress is no good
I recently purchased a mattress from Macy's, and unfortunately, it has turned out to be a complete disappointment. One side of the bed sinks significantly and lacks any support, making it impossible for me to get a good night's sleep. Upon contacting Macy's to address the issue and seek a return or replacement, I was met with nothing but frustration and inconvenience. Macy's insisted on sending out an inspection team, which seemed reasonable at first. However, when I tried to schedule an appointment, I was informed that there were no available dates. After being promised a call back within a few days to resolve the issue, I have yet to hear anything from Macy's. This runaround is unacceptable. Who will be responsible to pay for this defective mattress if not the retailer who sold it? I am extremely disappointed with Macy's customer service and their handling of this matter. It is evident that they prioritize their own convenience over customer satisfaction.
Response from Serta Team
Serta Team1 year ago
Hi Truvey, Thank you for sharing your feedback and we are truly sorry to hear about your experience with Macy's. Serta mattresses purchased from authorized sellers (like Macy's) should be covered by a 10-year limited warranty. It sounds like despite your best efforts, you were unable to get your issue resolved. I want to invite you to file a warranty claim directly with our team through Serta.com and by clicking on our Warranty page. We'd love to gather some additional information from you about your purchase and your mattress in order to step in and get you sleeping comfortably again soon. Best, The Serta Team
1 year ago
Great Buy
Great Buy!
2 years ago
When I had my old mattress although I thought it was ok I was considering purchasing a foot pillow because I could not sleep throughout the night without hanging my feet off the bed. This mattress was a game changer. I sleep so good and comfortable with this. No need for a foot pillow. I love this mattress and it fits perfectly on my bed frame. Great quality. Although it's a pillowtop it has great support.