1TB Solid State Drive Extreme Pro Stout2 & Portable SSD
Product Details
Web ID: 16623117SanDisk Target of Class Action Lawsuit DON'T BUY
I purchased an SD Extreme Pro 4TB (model # SDSSDE61-4700) for Mac, and after about a year, it no longer works and can't be detected by my computer at all. As it won't mount and isn't recognized by Disk Utility, there is no way to fix it. This is a known defect that Western Digital / SanDisk has largely refused to admit to or address, and it has now lead to a class-action lawsuit. Do not buy this or any other product from SanDisk - not only are their products faulty, they refuse to fix known defects. Any company that treats its customer so poorly shouldn't be in business, especially a business as mission critical as memory.
Customer review from SanDisk
Absolutely great robust product!
I work in the Seafood Industry, and I used my 1TB Drive all the time over the past 3 years, the only problem I have had is with the cable, which was easily replaced. More recently I left my drive in the pocket of my jeans, and it went through the wash, after 45 minutes in the heavy wash cycle, I thought I had lost all my data, but after allowing it to dry for 24 hours it still works fine! I think I will have to get another one as a backup but will continue using it until it dies. Absolutely great product!
Recommends this product
Customer review from Western Digital
Great Great job Great Great job Great Great job
Great Great Great job Great Great job Great Great job
Recommends this product
Customer review from Western Digital
As expected
Hi Folks, I bought a SanDisk Extreme® Pro Portable 4TB External SSD-Drive in germany when it came to the market. Because my Mac I use for advertising works only has 500 GB. It was the way best decision of my live.I hate sitting in front of a machine watching the pizza rolling. The SanDisk Extreme® Pro Portable 4TB External SSD-Drive is as fast as the internal SSD on the Mac and never ever caused any problems. And I do carry the piece from one office to another. My complete Data is on this SSD Drive. I only wish there will be a 10 to 16 TB version of it. Thanks for that.
Recommends this product
Customer review from SanDisk
Leave it to WD to ruin Sandisk
Stores data? Check Fast read/write? Check. Not the best I own. Stops the computer from even loading to the BIOS on restart? Check. That last one negates the rating of every other thing. If you use the encryption on these drives, WD has some code that stops the computer from booting at all. You absolutely have to disconnect the Extreme Pro to start up your computer. I've never seen anything like it before. I even changed the BIOS to make the internal drive the only option. It doesn't matter since the computer can't even get to the BIOS. Never will I ever buy WD again.
Customer review from SanDisk
Response from SanDisk
Hello, We are sorry to hear about your user experience with SanDisk Extreme Portable External SSD Drive. This is not the service we ever want for our customers, this usually never happens. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. We request you to kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue and, our support team will get in touch with you at the earliest. We will be happy to assist you.
Extra Cable needed
Just finish testing the 2TB SSd and it performed beautifully. Recording both Audio and video in landscape and portrait in 4K 60 fps. very pleased with the test results, BUT
Customer review from SanDisk
Response from SanDisk
Hello Larr2000, We are sorry for the inconvenience caused to you. We recommend you to purchase the cable from our online store or you can also buy it from your nearest store. You can refer to the following link to know more about the cable: https://www.westerndigital.com/products/accessories/sandisk-pro-usb-c-20g-data-cable?sku=SDPA7NB-0000-GBR1B If the cable is compatible with your host device interface then you can purchase it. If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
Unreliable, shoddy, and not as advertised.
I’ve had two of these and both have suffered corruption problems from unexpected forced ejections from my computer, even when it has not been disconnected. As a wedding photographer this is unacceptable and is far too big of a risk for the price. These hard drives are pure garbage and I will probably never buy a Sandisk product again.
Customer review from SanDisk
Response from SanDisk
Hello, I am Jeff from SanDisk® Global Support Team. We are sorry to hear about your user experience with SanDisk 1TB Extreme PRO Portable SSD Drive. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. You can open a support ticket at https://support-en.wd.com/app/ask/session/,the customer support team get back to you in a earliest possible time. We will be happy to assist you.
5/24/24 I woke up and it was wiped
I've had 2 of them for quite a while, but on 5/24 my main one was wiped out, no clue on how it happened, it was fine the night before when i tuned off my system. At this time it requires me to format so i can access it. Im running a recovery program since it contains files that i need. Im very happy with it, till 5/24.
Recommends this product
Customer review from SanDisk
Response from SanDisk
Hello, I am Jeff from SanDisk® Global Support Team. We are sorry to hear about your experience. Please accept my sincere apologies for the experience that you had to go through. Since you have faced the issue while using the SanDisk Extreme Portable 1TB SSD it would be best to get in touch with our technical team directly so that we can investigate the issue and help you with the technical assistance and possible warranty replacement if required. Please open a support ticket at https://support-en.wd.com/app/askweb with a brief question and possible error screenshot. We will be happy to assist you. Thank you, Jeff, SanDisk® Support