Spin Tech 5 29" Check-In Spinner, Created for Macy's
Product Details
Web ID: 13442171Trouble
Bought 2 for my son and DIL as gifts. On its first use spinner wheel came apart on 1 of the bags. . Took forever to get any help from Samsonite. Emailed all the info/pic needed. Finally got response- they have no replacement part available. Closest Samsonite repair is an hour and a half away!
Response from Samsoniteproductexpert
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
highly recommend this luggage
excellent quality luggage. beyond happy with my purchase.
Recommends this product
Samsonite never fails to impress
These are great suitcases. beautiful color and very sturdy
Nice Luggage
Lightweight and appears to be durable. Rolls effortlessly.
Recommends this product
Disgusting
I never write reviews, but this warranted one! Suitcase came with scuffs, when I opened it there was an overwhelming musty odor, there were no tags on it other than a reticket tag. No instructions for the lock, no warranty info. I’m actually shocked Macy’s would ship an item in this condition.
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
Spin Tech 5
I'm preparing for a cruise to Greece and needed new luggage. I've consistently had good experiences with Samsonite, so I decided to try the Spin Tech 5. It's a spacious suitcase with compartments for clothes. I appreciate its maneuverability and the TSA lock feature. The quality appears excellent. The only minor concern is a scuff mark, but there's no other damage.
Recommends this product
Great for travel
Recommends this product
Unimpressed
One of the pieces came with a scratch on the front.
Response from Samsoniteproductexpert
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.