Spin Tech 5 25" Check-In Spinner, Created for Macy's
Product Details
Web ID: 13442163What a mess! 🤬
Terrible experience! We ordered 2 carryon bags and 2 large checked bags on the app. Before we received anything, Macy’s canceled the 2 large bags saying they were no longer available. Instead of receiving a small bag, we received a large bag and it says the small bag is as delivered. Still waiting on the “other” small bag, which has been processing for 10 days. When Macy’s canceled the 2 large bags, we placed an order for 2 different carryons and 2 different large bags. So far, we have received 3 of those 4 bags and after 10 days, we’re not sure if we will ever receive the 4th. What a mess! I’ve had to create a spreadsheet to track items shipped, pending and delivered! 🤬
Response from Samsoniteproductexpert
We’re sorry to hear about your shipping experience. We’ll share this feedback to prevent this from occurring again. That said, we hope you’re able to resolve this with the retailer you purchased our product from. We apologize for any inconvenience this may have caused.
wheel keeps falling off
I bought a suitcase for trip used it one time the wheel keep popping off and I can’t get any help from customer service from Macy’s or Samsonite. I thought I was paying for quality so I didn’t mind paying the price. Boy was I wrong. It says it has a 10 year warranty, but you can’t get a hold of anybody to get help
Response from Samsoniteproductexpert
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
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