Women's Vonn Pointed-Toe Mule Pumps
Product details
Web ID: 16506266Casual chic silvery mules
Great shoes if you want to up your casual fit! No brainer!
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Customer review from samedelman.com
Do not even bother
I received my Vonn mules and only opened up one of the pairs a few weeks ago. I just took the other pair out of the dust bag and the leather is completely ruined (unbound to both pieces, highly overpolished to cover up the poor craftsmanship and lack of quality of leather) compared to the other pair, which is sleek and well-treated leather. Only one shoe was as I anticipated and how it was advertised. The heel of both of the shoes also already has marks and noticeable indents on them both that could have only come from the factory because it was packaged very well and beautifully. Additionally, the leather that was supposed to be bound to the heel is already coming off as pictured in the defect pair; this is with no wear at all. Overall, this looks like quality control was missing from one of the pairs that should not have been sold or left their warehouse. I have attached pictures to show the huge disparity in quality of these new and unworn shoes. I spent so long debating the purchase of these shoes and this was my first Sam Edelman pair. I am hugely disappointed at the quality and would not repurchase another pair if this is the quality this company stands by and sells. Additionally, Sam Edelman has an entire "defects" under their FAQ which requires you to pay for postage and spend your time just to get a refund (minus shipping) IF their warehouse deems it faulty. A company that has so few FAQ, yet has to have a FAQ defect policy is not worth gambling my time or money on any more pairs.
Customer review from samedelman.com
Response from samedelman.com
We are sorry to hear the Vonn Heeled Mule were received damaged. We stand behind our products and would like to make this right! Please contact our Consumer Care Department at your convenience. You can find our contact information here: https://www.samedelman.com/customer-service/contact-us?icid=Footer_Help_ContactUs.
Runs a little wide
Runs a little wide and upper is some what stiff. Hoping it softens up. True size 7 but could have been better with 6.5. Bummer no exchanges. Color is true to online pics.
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Customer review from samedelman.com
Classy, timeless shoe
The shoes are beautiful and look exactly like the photo. They are true to size but I wore them first with stockings doing a lot of walking which wasn't my best idea, so they became a bit uncomfortable after a full day of walking but other than that, I love them, so classy.
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Customer review from samedelman.com
Show stopper
This shoe was more than I expected ! The quality is unmatched, it’s extremely comfortable & adds flare to any look. It’s the “star” of the show.
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Customer review from samedelman.com
Watch out baby!
Beautiful sexy soft and gorgeous bit edgy shoe to wear with up or down outfits. Love them
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Customer review from samedelman.com
Gorgeous!
These shoes are just what I expected them to be. Great design, great fit.
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Customer review from samedelman.com
Beautiful Mule
I can’t wait to wear this beautiful mule. The fit & feel are perfect!
Customer review from samedelman.com