Roseville Kids Bed, Full Bed
Product Details
Web ID: 1092674Great bed, very sturdy
Great first bed for my child. Very sturdy and easy to put together
Horribly Made!
I purchased the full bed, dresser and nightstand and had to send everything back after waiting 2 weeks for it to arrive. Full bed: .The foot board was completed Unfinished on the inside where the person in the bed could see as well as three very large holes with screws . This is what I might expect on the back of the headboard or dresser but not an area that’s completely visible . The couldn’t even set up the bed as the feet were missing. Dresser- arrived cracked and the trim seem did not connect evenly ( manufacture defect ) Nightstand- Arrived with a gouge on the side and manufacture defect of the trim . Besides the horrific footboard the set was beautiful from a distance but for what I paid, I would expect much better. I’ve had furniture arrive damaged in the past but I knew this was a complete disaster that would not be fixable. Delivery men were extremely nice and everything was packed and handled well. Felt bad to make them take everything back to the truck.
Holes in Foot Panel of bed
Was very disappointed when I bought this bed. It has 6 - 1 Inch holes across the foot of the bed, which is visible to the person sleeping in the bed. We called Macy's who said they would replace it, and they when they came , the new foot panel had the exact same issue. We had ordered 2 similar twin beds last year and they had a great finish with no issue, so we were very disappointed when the full bed came and had this issue. I spoke to Macys today is are going to get a new foot panel, however from other reviews it looks as if this is the way the manufacturer finishes this bed. If this is the case, Macys need to show a picture of the foot panel so people are aware of what they are buying. I am very disappointed with this, and it will make me definitely think twice of purchasing furniture with Macys in the future. I wish i could upload my picture of they bed foot panel, so other buyers could see the finish before they purchase and not have to go through the disappointment!
PLEASE SHOW THE FOOT PANEL PICTURE
The foot panel facing the bed has holes in it and is visible to the person sleeping on the bed. It looks ugly and we were upset to see this. The over all look of the bed is gorgeous and sturdy but had to return and it also had scratches and dents and holes in the panel. Now we have to do the shopping all over again which made my daughter sad as she was so looking forward for her new bed in her new house. We didn't expect this from Macy's as this was specially made for Macy's so we were looking forward and were positive to get a good one. We have liked other bed but now they are asking us to pay delivery charges again as its from vendor. I would suggest Macy's to please post pictures from all angles so the other buyers dont have to go through what we experienced. 2 stars given for the sturdiness and other overall look. Macy's please change the foot panel as no kid would like to see holes when they are falling asleep in their new bed. Other items we received were all good.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Roseville Kids Bed you purchased. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service