Nativity Musical Snow Globe
Product Details
Web ID: 14129612Poor customer service; apparent deceptive ad.
Product is great. Macy's service was horrible. They advertised that the product would arrive before Christmas. Then the shipping notice indicated it would not arrive until after Christmas. Macy refused to cancel the order and refund the cost.
STUNNING!!!
ABOSOLUTELY BEAUTIFUL!!! LOVE EVERYTHING ABOUT IT!!
Recommends this product
Customer review from Lenox Corporation
very Disappointed with Macy’s customer service
I purchased this beautiful globe after last season while it was on sale. I own other globes from Reed and Barton and they are just lovely. When this item arrived in April I took it out of the Macys’s brown box but kept the globe closed in its original box to keep is safely stored for Christmas this year. Excited to open it this Christmas season only to find the globe is intact but missing water and the pieces are floating around. Very sad :( I called customer service and the 1st call went well and they understood the situation and because I am an Elite Macys Member they said they would send me a new one! I was so happy and thankful! 2 wks later and no new product. I called Macy’s to see what is going on. Only to learn that there are no notes from my prior call. The supervisor told me that because the return is out of the 30 day window there is nothing she can do for me!!!! Very Angry!!!! I will call Reed & Barton for help! Since Macy’s can’t do right by their customer!
Recommends this product
Snow globe
Beautiful. Great gift
Beautiful Snow Globes
Love this Snow Globe I purchased 2 as gifts unfortunately one was damaged
damaged
received my nativity glove and the nativity scene was floating around instead of being stationary
Customer review from bloomingdales.com