Radley Fabric Sectional Collection, Created for Macy's

4.1 (2,118)
COLORS IN THIS COLLECTION:23 colors

Product Details

Web ID: 1101381

Styled to perfection. This minimalistic sectional sofa showcases impeccable tailoring, track-style arms and richly textured upholstery, all set on mocha-finished legs. Sharp angles & clean lines give this Macy's exclusive a signature look.

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Ratings & Reviews

4.1/5

2,118 star ratings, 1,563 reviews

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Radley 5-Piece Fabric Chaise Sectional Sofa Created for Macys This review is from Radley 5-Piece Fabric Chaise Sectional Sofa Created for Macys
4 days ago

Radley Sectional Sofa

BUYER BEWARE – READ BEFORE PURCHASING! If you order a sofa with custom fabric, expect a 12-week delivery time. Upon delivery, inspect it thoroughly for any scratches, stains, or defects. If there’s an issue, be prepared for delays. Macy’s uses a third-party company for inspections—it took me 8 weeks just to get an appointment. The inspector said a replacement would be requested, but 8 weeks later, I found out no request was made. Customer service was unhelpful and routed me overseas. One rep claimed the sofa couldn’t be replaced due to the custom fabric. After multiple requests, I reached a supervisor who finally offered to replace only the stained cushion—with another 8–12 week wait. I hope others don’t go through this frustrating experience.

Radley 3-Piece Fabric Chaise Sectional Sofa Created for Macys This review is from Radley 3-Piece Fabric Chaise Sectional Sofa Created for Macys
5 days ago

Don't waste your money

I bought this Radley sectional last December online after visiting my local Macy's store in Frisco, TX. After receiving the initial delivery for the sectional, I realized one of the pieces was damaged. I also noticed there was a tear in the middle of the fabric on the bottom of the "new" furniture. This is usually an indicator that the piece has been "repaired". This was confirmed by the 3rd party technician Macy's sent out to assess the overall issue who informed me that Macy's will continue to send out the same damaged pieces to new customers from the warehouse. Not a great start... Customer service did address the issue and replaced the piece, however, after 3 months I can confidently say that this is the most uncomfortable couch I have ever used. It is definitely not the same quality as the showroom model which I was able to confirm online is something that Macy's does purposefully. Overall this is low quality furniture and anyone in the market should avoid this trash.

Radley 54 Fabric Chair Bed Created for Macys This review is from Radley 54 Fabric Chair Bed Created for Macys
5 days ago

Good product

This is a great product with high durability and quality

Radley 5-Piece Fabric Chaise Sectional Sofa Created for Macys This review is from Radley 5-Piece Fabric Chaise Sectional Sofa Created for Macys
7 days ago

The WORST QUALITY! Would give a Zero if I could!!!

After so many influencers raving about this sectional, we went to Macys to check it out. Overall it looks great and is firm but comfortable. We decided to purchase even though it was over our budget, we expected the price would be worth it, and we expected great quality product from Macy’s. Well I was wrong!!! At about exactly a year, one of the cushion zippers broke. After being transferred a few times, the customer service rep was cold and careless. They do not stand behind their products and would not replace the cushion cover. Instead, I was expected to purchase a whole new cushion, I couldn’t even just purchase the cover. Fast forward another year later, after removing the covers and washing, I more zipper broke. There are strings allllll over, the inside of the cushions are THE worst quality I’ve ever seen. So cheaply made. I hugely regret buying this sectional. It is not made to last for every day use. I guess it’s for show. Do not purchase if you plan to use daily!!!

  • Photo from UnhappyCustomer
  • Photo from UnhappyCustomer
  • Photo from UnhappyCustomer
Radley 36 Fabric Storage Ottoman Created for Macys This review is from Radley 36 Fabric Storage Ottoman Created for Macys
8 days ago

Not Delivered Yet

Why am I getting this before you have actually delivered the product?

Radley 54 Fabric Chair Bed Created for Macys This review is from Radley 54 Fabric Chair Bed Created for Macys
19 days ago

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Recommends this product

Radley 4-Pc. Fabric Chaise Sectional Sofa with Corner Piece Created for Macys This review is from Radley 4-Pc. Fabric Chaise Sectional Sofa with Corner Piece Created for Macys
19 days ago

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Recommends this product

26 days ago

Radley Sofa

I bought my Radley sofa from Macy's 11 years ago and it still looks great! Like any other sofa you need to rotate and flip the cushions on a regular basis so they keep their shape. I've also had mine covered with a throw to keep my dogs from ruining the fabric. I've had my eye on the Radley sectional for a while now. Will purchase one in the near future.