Ascent Adjustable Base- Twin XL
Product Details
Web ID: 13995429Leg broken and mattress doesn't stay on the frame
I had this frame for less than 6 months and one of the wooden legs broke. I called and they don't warranty legs. Also, the mattress doesn't stay on the frame when it goes to zero G. Awful.
Customer review from purple.com
Nonrefundable, beware!
The mattress were purchases, the Purple Restore Premium, is awful. We are returning it, however, the bases are nonrefundable. This was never communicated to us. I definitely do not recommend Purple because of this. If you don't like the mattress, you cannot return the base. What good is the base without a Purple mattress. I was told from Purple that the reason is because it would be too hard to box up and return. It comes on a box truck, so this is just crazy. Therefore, I do not recommend Purple.
Customer review from purple.com
So comfortable
This is so comfortable! We love zero gravity. My husband is a former Div. I football player - he says it takes the aches away :)
Customer review from purple.com
Good but squeaky
I like the adjustability and that you can raise the head to basically an upright position for sitting up in bed. It is squeaky. Not the mechanical parts. The squeak/popping sound comes from the padding surrounding the edges. Sounds like it is going to pop off. It's quite startling, actually. Not a fan of the fact that there is no replacement sold for the remote, so if you ever lose it- too bad, now your bed doesn't work!
Customer review from purple.com
Total Fail
There is zero info about this item on the site. Ordered because I trust Purple only to find out it only works with their base and is NOT returnable because somewhere in the FAQ it says so. Just incredible that so little care is given to any listing.
Customer review from purple.com
Fits perfectly!!!
Works and fits perfectly in my encased upholstered bed.
Customer review from purple.com
They don't work with Purple headboard
I got these brackets because I was told they worked with the purple headboard but after I got the headboard I quickly found out that was not the case. I had to return that headboard and get a different one and they didn't really work very will with that one either. I ended up having to zip-tie the headboard to the brackets just as a last resort. I definitely don't recommend them.
Customer review from purple.com
Disappointed
Brackets not set up. Delivery person stated they couldn't connect to my headboard
Customer review from purple.com