PureSteam Pro Garment Steamer
Product Details
Web ID: 1041280515 days ago
Wanted to like, but stopped working
We have had this product for a while but it just stopped working. The light comes on, there’s water in the tank but it just quit working?!?! I see a lot of people have had this issue as well.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service15 days ago
Hi Kyla, Thank you for taking the time to share your experience with us. We're sorry to hear that your PureSteam™ Pro Upright Garment Steamer has stopped working and understand how frustrating this must be. We’d love the chance to assist you and troubleshoot the issue to see if we can help get it working again. We’d also like to learn more about what happened so we can ensure this is addressed. Please contact us at (657) 275-3737 or email us at help@pureenrichment.com, and our team will be happy to provide support. Thank you for bringing this to our attention. We’re here to help! Jessica Pure Enrichment Support
3 months ago
Cool
Great product I use it almost every day and so doe my spouse.
Customer review from Pure Enrichment
4 months ago
DISAPPOINTED
I am so disappointed, I have only used this steamer a couple of times and it just stopped working.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service4 months ago
Hi Aroman, Thank you for purchasing our PureSteam Pro Upright Garment Steamer and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
5 months ago
It stopped working
Just got this for a gift I used it twice now it won't steam the light turns on but that's it .
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service5 months ago
Hi Jose, Thank you for providing your feedback on our PureSteam Pro Upright Garment Steamer. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
6 months ago
Dissatisfied with product
My steamer stopped working. I’ve only used it three times. I truly wanted to love this product.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service6 months ago
Hi Isabel, Thank you for purchasing our PureSteam Pro Upright Garment Steamer and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
6 months ago
Dissapointed
Hello Im sorry to say I find this product to do very well however I have purchased twice reason why the first time I was so upset that it stopped working on me and I was so pleased with it I figured it may have just been a defect or just stopped on me I use it often..so I purchased again and went to use it one morning for my work clothes and clicked and unplugged like no not again..sure enough it had stopped working for the 2nd time ..Please help me to understand why this is happening each time I couldnt return because I was out of the return and refund policy..Can someone please assist..Thank you
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service6 months ago
Hi Quentina, Thank you for purchasing our PureSteam Pro Upright Garment Steamer and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
7 months ago
Stopped working within a few months
It did not last at all!! I was happy while it lasted but then i didn’t steam anymore
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service7 months ago
Hi Dayanna, Thank you for purchasing our PureSteam Pro Upright Garment Steamer and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com
10 months ago
Won't last
I bought this steamer about a year ago online and when I needed it today, it just stopped working. The light comes on - water in it, just no steam - so frustrating
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service10 months ago
Hi Carrie, Thank you for purchasing our PureSteam Pro Upright Garment Steamer and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email, we are here to help! Thank you, Jessica Pure Enrichment Support (714) 668-0300 help@pureenrichment.com