PureRelief® Deluxe Heating Pad 12" x 24"
Sale $34.99Use code: FRIEND$50.00
Color:Teal
Product Details
Web ID: 104128298 days ago
from Slatington. Pa
Heating pad
Love the lad nice and large and helps with my back pain, use it every day
13 days ago
Not hot enough
It does not get hot enough when you don’t have a blanket over it or you aren’t lying on it. So if lying across abdomen alone it doesn’t really help.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service12 days ago
Hi Erika S, Thank you for sharing your feedback with us. We’re very sorry to hear that your PureRelief XL – King Size Heating Pad does not get hot enough as expected and our customer service team will be happy to further address this. Please reach out to our customer support team at (657)275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
15 days ago
It could be better.
I would have preferred for the item to be larger and the temperature to be higher. The quality of the material and its parts are great. I just wish it was made for my body.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service15 days ago
Hi Mercy, Thank you for taking the time to share your feedback about your PureRelief XL – King Size Heating Pad. We sincerely apologize that your experience hasn't been what you expected regarding its size and temperature. Please know that our team is here to help in any way we can. Feel free to reach out to us by phone at (714) 668-0300 or help@pureenrichment.com. We're available to answer your questions or explore any solutions that might improve your experience. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Pure Enrichment Support
16 days ago
Isn't working. Used twice
Purchased less than a year ago and it no longer works. Very disappointing
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service15 days ago
Hi Shantony, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad no longer working and our customer service team will be happy to further address this. Please reach out to our customer support team at (714) 668-0300 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
21 days ago
Needs better instructions!
I got the “F” flashing also, but after reading comments, it says to make sure cord is attached to pad before connecting to electricity. That fixed it. I suggest that you write in BIG letters on the pad to connect in this order. It may eliminate some of your complaints.
Customer review from Pure Enrichment
1 month ago
"F" stopped working
Really liked the size and heat settings but flashes F and stopped working :(
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service1 month ago
Hi Kimberly, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this. Please reach out to our customer support team at (657)275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
2 months ago
I got the dreaded "F" for failure. Had about one year. This is the second one I've had. Had the first one replaced, since it was under warranty. Would like to have one that lasts longer than a year. Will buy a different brand.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service1 month ago
Hi Lori, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this. We would like to recommend these troubleshooting tips: 1. Unplug the unit 2. Disconnect the control connector from the pad connector 3. Reconnect the cord and pad connectors 4. Control connector must be connected to the Pad Connector before plugging the unit into an electrical outlet. If the issue persists, please reach out to our customer support team at (714) 668-0300 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
2 months ago
"F" for FAILURE
This heating pad I purchased last year, will not heat, and flashes a "F" indicator. It does not work as intended. I'm elderly, and use a heating pad for pain relief. Please advise...Thanks so much.
Customer review from Pure Enrichment
Response from Pure Enrichment
Customer Service2 months ago
Hi Carolyn, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your heating pad and our customer service team will be happy to further address this. We would like to recommend these troubleshooting tips: 1. Unplug the unit 2. Disconnect the control connector from the pad connector 3. Reconnect the cord and pad connectors 4. Control connector must be connected to the Pad Connector before plugging the unit into an electrical outlet. If the issue persists, please reach out to our customer support team at (714) 668-0300 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support