Cool Touch Heated Mattress Pad, Full
Product details
Web ID: 18497816
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingFALSE ADVERTISING
This product advertises the pad is Cooling ALSO. IT DOES NOT COOL as this is just another heating pad. The fabric it is made of is Cool to the touch but if you are laying on it, it warms up with your body temperature. This is FALSE ADVERTISING!!
Response from Macy's
Dear Customer,
We appreciate you taking the time to provide feedback on the Premier Comfort Cool Touch Heated Mattress Pad.
We certainly understand your disappointment and frustration when a product is advertised as having a "Cooling ALSO" feature, but instead functions primarily as "just another heating pad." It is very misleading when the only "cooling" aspect is the initial "Cool to the touch" fabric that then warms up to your body temperature.
We sincerely apologize that the product did not deliver the dual-temperature functionality you expected. We understand why you feel this constitutes "FALSE ADVERTISING," and we regret that this important feature failed to perform as described.
This review is from Happy and Warm in northern Indiana
We recently moved from southern NM back to northern Indiana. These mattress warmers are wonderful. We have a split king so I bought 2 XL twin size and seriously they are everything we could have asked for. They heat quickly and stay warm all night. Multi heat settings and on & off switch, simple to use. If you’re cold this winter, try these, I think you’ll be happy AND warm in bed.
Recommends this product
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenWorks too well!
The mattress pad is comfortable underneath. We cannot feel wires or anything. It works VERY well. Even on low it is pretty warm. We cant imagine going up another level! It also has a warming setting that warms up for an hour them shuts off. That is ice
Premier Comfort Heated Queen Mattress Pad
One of the controls went out after a short time. I would like to know if I can replace?
Response from Macy's
Dear Customer,
Thank you for reaching out to JLA Home. We’re sorry to hear that one of the controls on your heated mattress pad is no longer working.
For all heated product inquiries and replacement assistance, please contact our JLA Home Electric Product Support team at 866-456-8852, Monday through Friday, 7:00 a.m. – 3:00 p.m. (PST).
You may also email your request to jlacs@jlahome.com.
Thank you, and we apologize for the inconvenience.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenReceived different item
Completely different remote than pictured. Returning.
Response from Macy's
Dear Customer,
Thank you for sharing your feedback. We’re very sorry to hear that the remote you received was different from what was pictured and understand your frustration. We completely understand your decision to return the item.
For heated product inquiries or further assistance, please contact JLA Home Electric Product Support at 866-456-8852, Monday through Friday from 7:00 a.m. – 3:00 p.m. (PST). You may also send your request to jlacs@jlahome.com.
We apologize again for the inconvenience and appreciate your understanding.
Terrible.
Sending these back! The material is so slick, sheets won't stay put and the lowest heat setting is much too hot to be comfortable.
Response from Macy's
Dear Customer,
ChatGPT said:
Thank you for sharing your feedback on the Premier Comfort Cool Touch Heated Mattress Pad. We’re sorry to hear that the material felt too slick and that your sheets didn’t stay in place, and also that the lowest heat setting was uncomfortable.
Your comments are very valuable and will be forwarded to our product and quality teams for review. We truly appreciate you taking the time to provide your experience and regret any inconvenience this may have caused.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenNot as described/pictured
I was excited to receive this but when I pulled out the controllers I was so disappointed!! The pictured controllers have an option to set a timer. The ones shipped in my order were very basic on/off and temp NO timer!!! Something else that disappointed me was that it required 2 separate plug ins! I will return this as the controllers were NOT as shown and the need for two outlets doesn’t work for our power access in our room. This was not mentioned in any of the details. I don’t not recommended as it is not as pictured, or even the same as others I’ve seen in the reviews.
Response from Macy's
Dear Customer,
Thank you for bringing this to our attention regarding the Premier Comfort CoolTouch Heated Mattress Pad. We’re very sorry to hear that the controllers you received did not match the pictured version—with no timer option—and that it uses two separate plug-ins, which complicates your power setup.
We appreciate your feedback, as accuracy in product images and specifications is very important, and we will be sharing this with our product and content teams for review.
For assistance with heated product inquiries or to find out more about your specific model’s features, please reach out to JLA Home Electric Product Support at 866-456-8852, Monday through Friday 7:00 a.m. – 3:00 p.m. (PST). You can also email jlacs@jlahome.com.
Thank you again for letting us know—we hope you’ll find the right solution quickly.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingBest money spent.
I didn't think it would be this good. But I sleep 😴 like a baby now. Money well spent.