4K Ultra HD Streaming Blu-ray Player with HDR10+
Product Details
Web ID: 18954737Technics can play SACD why can’t this?
Good product. I have had mine since 2018-2019. Loses one star due to fact they advertise it supports DSD files but for some dumb reason it can’t playback Super Audio CDs which are basically DSD files.
Customer review from Panasonic
Response from Panasonic
Hello! Thank you for your feedback, we will consider it for future improvements. We deeply appreciate you took the time to provide us with your thoughts regarding the product.
Sooo Sad.
I was really hoping for the best with this unit. The DP9000P1K has such a phenominal build and quality feel to it, but unfortunately mine had issues out of the box both times. I recently purchased my first unit and out of the box it would intermittently encounter issues reading certain Blu-ray DVDs. Sometimes it would read the disc and other times it wouldn't. The lazer pickup would make strange noises, while trying to read the DVD and would then give up and display a cannot read DVD error message. When placing the same DVD in my older player, it had no issues reading and playing the DVD. I then chocked it up to a bad unit and had it replaced with a new unit. Out of box the replacement unit, did not exhibit any reading issues with the same DVD the first unit encountered, so I figured the first must have been a bad unit. However, a week later when playing my favorate Blu-ray DVD, the unit started pausing and creating major artifacts on my OLED at specific time frames in the movie. Eventually the unit would skip forward and would resume playing the movie like nothing happened. This would occur a couple of times during the movie, negatively impacting the entire viewing experience. Once again, I played back the same Blu-ray DVD on my older player and the unit had no issues playing the movie at those specific time frames in the movie. After experiencing these issues back to back on the two new DP9000P1K players with in a 2 week span, I decided to return the unit. Both Blu-ray DVDs were in mint condition and the USB drive was placed in the USB port in the rear of the player. Both Blu-ray DVDs were read at some point in time by the unit, so I'm assuming these DVD's were compatible. When it works folks, it does produce very stunning quality picture and sound. I'm hopefully Panasonic will get it figured out.
Customer review from Panasonic
Response from Panasonic
Hello! Your review is very concerning to us and we are sorry to hear that you are not satisfied with this unit. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. Please be informed that when you receive the "Cannot read" message, it means that an incompatible disc has been inserted. The types of discs that cannot be played by this unit are DVD-RAM, Super Audio CD, Photo CD, DVD-Audio, Video CD and Super Video CD and HD DVD. Additionally, the unit can play back BD-Video discs of region code A and DVD-Video discs of region code 1, including "ALL''.
PANASONIC DP9000P1K 4K PLAYER
Fantastic 4K player at a phenomenal price. Exceptional build quality and very clean modern design. Glad to see Panasonic still leading the pack.
Recommends this product
Customer review from Panasonic
Response from Panasonic
Hi! We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Extremely happy with this player
I bought this player 8 months ago and it is fantastic! Built like a tank. Heavy chassis and beefy gauge power cable and completely silent when running. It is pricey but plays all discs perfectly! Couldn’t be happier! You get what you pay for.
Recommends this product
Customer review from Panasonic
Response from Panasonic
Thank you for the wonderful review! We're thrilled to hear you love the product.
Great player, horrible streamer, built like a tank
I've had this unit for just over a year. Picture and sound quality are great, and the thing feels like it's built like a tank. It looks great in my setup, and I feel good knowing I have something so solid. The streaming functionality is atrocious due to the horribly laggy GUI, but let's be honest. If you are shelling out the cash for this player, you probably have a dedicated streamer also. I have noticed that the disk tray will not close when pressing the button on the player or remote, from time to time however a simple push on the tray always results in it closing properly. If I were to do this again, I'd probably buy the 820 and save a bunch of money. Still, this is a great player, and you will not be disappointed.
Customer review from Panasonic
Response from Panasonic
Hello. We appreciate your 4-star rating! Your input helps us improve and continue delivering quality products.
Issues
Unfortunately had to return, due to pixelation and freezing. Picture Quality is the best , but not sure it has issues.
Customer review from Panasonic
Response from Panasonic
We are sorry to hear that your experience did not match your expectations. If you encounter playback or image quality issues, we recommend ensuring that your firmware is updated to the latest version. Additionally, please check that the discs you're trying to play are in a compatible format and region for the unit, and that you're using a compatible HDMI cable.
Phenomenal player until disc "reading" issues began.
I purchased this player in 2019 and the picture quality was as the title suggests, phenomenal. It worked perfectly with my LG OLED display, using high end Audio Quest HDMI cables. By 2023, both Blu Ray and 4K discs would freeze and pixelate. Once I upgraded the firmware to the current 1.76 version, these issues went away. A few months later, select 4K discs whether Dolby Vision or HDR10 would prompt the player to display an error message during "reading" and say, "Cannot read disc, check disc". At first, simply ejecting the disc and reloading it would clear the message and the disc would play. Now, the player will not read the disc at all. I played the discs in my father's Panasonic DB-UB420 4K player and they work just fine. This of course is very frustrating giving the cost of the unit and since it's out of warranty, the cost for potential repairs is insult to injury. The unit, since it was installed, has been operated in a closed server rack with the back door removed so the fans in between the units can exhaust any heat buildup through the rear and top of the server rack. There has been no abuse to the unit and not a single scratch is on it. Through various forums, I've learned there are many other owners of the 9000 that experience the same issues. I am currently in the process of looking for a replacement however I see no need to replace it with another 9000 unit which is a shame since this was such a great player for the first few years of ownership. I gave this unit a 5* rating overall however for "disc read accuracy", it gets 1*. A side note, I had an Onkyo receiver many years ago. This unit experienced HDMI board issues that were common among owners of this unit. Onkyo graciously gave its owners a one time out of warranty fix and replaced the HDMI board at no cost other than shipping. How nice would it be if Panasonic did this for the DP-UB9000 owners?!
Customer review from Panasonic
Response from Panasonic
Hello, Geoffrey. Thank you for providing your feedback and sharing your experience with our product. Your support is greatly appreciated as it helps us improve our product for everyone. If you received the error message "Cannot read disc, check disc," it means that the disc you tried to play is not compatible. We recommend trying a different disc and verifying its compatibility requirements. Please note that this player does not support DVD-RAM, Super Audio CD, Photo CD, DVD-Audio, Video CD, Super Video CD, and HD DVD. The unit can play back BD-Video discs of region code A and DVD-Video discs of region code 1, including "ALL". Additionally, for playback of 4K videos stored on a USB device, please use the USB 3.0 port located on the rear of the unit and ensure that the USB device conforms to USB 3.0 standards and 4K images can be played back when this unit is connected to 4K compatible TV.