OsterTexture Select Settings Master Series Blender with Blend-N-Go Cup™ and Glass Jar, Brushed Nickel

Response from oster

Thank you for reaching out to Oster. We are sorry to hear that your blender doesn't blend. This is certainly not the experience we want you to have. No worries, we are here to help. If your blender is not working properly, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the blender. Let the unit rest for 3-5 minutes. Afterwards, plug it into a different wall outlet. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the blender's performance. Also, make sure that all parts and accessories are properly inserted. Otherwise, it might cause the product not to work properly. Also, please check some blending tips below. Tip 1: How To Make A Smoothie For smoothies load your blender from liquids to solids. Star with your liquid of yogurt - be sure you have enough to cover the blades. Then add fresh fruits or veggies cut in 3/4 to 1 inch pieces. And, lastly add frozen fruit or ice. Tip 2: How To Make A Smoother Smoothie If you're using a lot of hard fruits and veggies or, a lot of greens in your smoothie, be sure that you pre-blend them with your liquids first - then add in your other frozen ingredients and blend again. Tip 3: High and Low Setting The Low speed is ideal for pureeing, pulse chopping, mixing, whipping, creaming. Use the higher setting for more powerful jobs to Blend and Liquefy, Crush Ice, Make Smoothies, Pulse and Chop, Grind, or Shred. Your Oster® Master Series Blender has a 3-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!

Response from oster

Thank you for reaching out to Oster®. We are sorry to hear that your blender started smoking. That is certainly not the experience we want you to have. Your Oster® Master Series Blender has a 3-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster®, as we have been manufacturing high-quality products for decades and we expect them to last. Please discontinue use and contact us directly so we can determine the best resolution. Have a good day! https://www.oster.com/support/contact-us

Response from oster

Gracias por contactar con Oster®. Lamentamos escuchar que su licuadora ya no mezcla bien. Esa no es la experiencia que queremos que tenga. No se preocupe, estamos aquí para ayudarle. ¡Aquí tiene un consejo! Para los batidos, cargue su batidora de líquidos a sólidos. Comienza con el líquido o el yogur - asegúrarse de tener suficiente para cubrir las cuchillas. A continuación, añade la fruta fresca o las verduras cortadas en trozos de 3/4 a 1 pulgada. Y, por último, añade la fruta congelada o el hielo. Si utiliza muchas frutas y verduras duras o de color verde, asegúrese de mezclarla primero con los líquidos y luego añada los ingredientes congelados y vuelva a mezclar. Ponga primero los líquidos en la jarra y luego añada el resto de los ingredientes. - La proporción entre líquidos y sólidos es fundamental. - Añada más líquido si los ingredientes no se mezclan correctamente. Para las bebidas congeladas y los batidos, añade suficiente líquido hasta el punto en que los ingredientes sólidos empiecen a flotar. Su licuadora Oster® Master Series tiene una garantía limitada de 3 años. Si esto no resuelve su problema, le rogamos que se ponga en contacto con nosotros directamente o que rellene el enlace "Contacte con nosotros" que aparece a continuación para ayudarle a conseguir la mejor resolución. ¡Que tenga un buen día! https://www.oster.com/support/contact-us