Infusion Series Duraceramic™4-Slice Belgian Waffle Maker, White/Charcoal
Product Details
Web ID: 75059605 years ago
Ok makes flat waffles
Heats slowly, cooks ok, had to flip to brown the top. Takes longer than 5 mins for my recipe, more like 10 mins. Didn't stick. Waffles are Belgian because the grid is much wider than a regular waffle maker. With my recipe, waffles come out flattened and soft like a crimped pancake instead of thicker and crisped like in my ancient GE maker with a finer, deeper grid.
Response from Oster Brand Team
Oster Brand Team5 years ago
We're sorry to hear that our waffle maker isn't living up to your expectations. We believe in the quality of all our appliances and we'd like to turn your experience around so that you are completely satisfied with your product. Please call our Consumer Care Department at 1-(800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
6 years ago
from Webster NY
One year old - top plate does not brown the waffle
We bought this waffle maker April 15, 2018. It worked ok but now if we want a brown waffle we have to flip the waffle over because the top Plate does not get hot enough. is this normal? Not a happy customer
Customer review from oster
Response from oster
Consumer Care6 years ago
Thank you for taking time to submit a review. We'd love to correct this as we have been manufacturing high quality products for decades. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue addressed.
6 years ago
from Texas
Received Free ProductNo
Cleanup is next to impossible
Sadly, the waffle maker is not supposed to burn and cleanup is suppose to be easy. Not the case with ours. The plates are impossible to clean...cinnamon from the waffles burned onto the plates and the plates are permanently burned. Can not remove them to try to soak them. Done light didn’t come on until after they had burned. Very disappointing on Christmas morning.
Customer review from oster
Response from oster
Consumer Care6 years ago
Thank you for bringing this to our attention. That is definitely not the kind of experience that we want you to have. We would love the opportunity to restore your faith in Oster. Please call our customer care team at (800) 334-0759. For your convenience our customer care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you!
7 years ago
from Hampton, VA, United States
Received Free ProductNo
Consistently cooks rubber waffles
I had a smaller waffle maker that continuously needed to be oiled so they wouldn't stick. I tossed it before I tried this one. I've tried dozens of recipes. None cook a crispy waffle.
Customer review from oster
Response from oster
Customer Service7 years ago
Thank you for your feedback. We would love to fix this for you. This is a great waffle maker and one that we have had amazing feedback from. We have tested it with the recipe included in the user manual with great results which you were not able to replicate. So that we can directly assist you, please call us at (800) 334-0759. You can reach us between the hours of 9AM-6PM EST Monday-Friday.
7 years ago
from New Jersey, United States
Received Free ProductNo
Uneven cooking
Concerned that the waffle maker goes on automatically as soon as you plug to an outlet. No on and off feature. Not a safety feature. The top plate doesn't brown the waffle as brown as the bottom plate. It looks under cooked. Why??
Customer review from oster
Response from oster
Customer Service7 years ago
We value the feedback that you've taken the time to share with us. This waffle maker does not have an on/off switch and it will begin heating once it's plugged in. For assistance with the browning issue you are experiencing, please give us a call at 1-800-334-0759. Our specialists are available for you 9:00 A-M - 6:00 PM, EST, Monday through Friday. We look forward to your call.
8 years ago
from Indiana, United States
Waffle Pancakes
[This review was collected as part of a promotion.] This waffle iron has great non-stick qualities, but the waffles are too thick and fluffy. They are more like pancakes with holes. To get a crispier waffle, you will have to cook it a lot longer than directions. I still don't like the pancake like centers.
Customer review from oster
Response from oster
Customer Service8 years ago
Thank you for the constructive feedback. We strive for all of our consumers to have the best experience possible. Our product team will be interested in your comments. Please feel free to contact us with any further questions or concerns.
8 years ago
from Brownsburg, IN, United States
Received Free ProductNo
soggy waffles
I loved the idea of a ceramic cooking surface but this appliance is a disappointment. I followed the recipe for "classic waffles" that was in the manual and couldn't get the waffles crispy for the life of me. It matter how long I cooked them, 5 mins or 10, they weren't at all crispy. I don't think this appliance has enough wattage for the amount of cooking surface that it has. I also couldn't get the top of the waffles to take shape, It didn't matter how much batter I used.
Customer review from oster
Response from oster
Customer Service8 years ago
Thank you for your feedback on your waffle maker. For assistance with the recipes, call us at (800) 334-0759. we will ensure that deliciously crispy waffles are restored to your kitchen in no time. Thanks!
8 years ago
from Atlanta, GA, United States
Dura waffle maker
[This review was collected as part of a promotion.] i was very satisfied with the dura waffle maker. I enjoyed making four waffles at a time.
Recommends this product
Customer review from oster