Oster 6878 Blender, 16 Speed
Product Details
Web ID: 218344Blender fine Food Processor TERRIBLE
I bought and used this for about a year the blender is fine works well for all my needs but the food processor is underpowered and extremely fragile. It barely stayed together and I continued to use it after it cracked now it is totally destroyed.
Customer review from oster
Response from oster
Thank you for reaching out to Oster®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the food processor attachment is broken. That is not the experience that we want you to have. We want to make sure that we provide quality products that have great value, are stylish, and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your Oster® Classic Series 16 Speed Blender with Food Chopper has a 3-year limited warranty. If your concern is a warranty-related issue, please contact us directly or fill out the contact us form below to help you get the best resolution. Have a good day! https://www.oster.com/support/contact-us
Great Replacement for our previous Oster blender
Has the right amount of speeds. Like the 6 cup glass jar for family use. Food chopper works great.
Recommends this product
Customer review from oster
instructions?
I just bought this today and there are no directions on how to use the food processor. The directions for the blender were vague at best. Can I get detailed instructions on how to use the food processor???
Recommends this product
Customer review from oster
Response from oster
Thank you for reaching out and giving us your feedback. We are sorry for the inconvenience that you have experienced. Our #1 priority is giving high-quality Blenders and we'd like you to get the product's full benefit. We would want to make this right. Please allow us to give you a better experience. Please fill out our customer service contact form accessed through this link: https://www.oster.com/support/contact-us, and we will be in touch. Thank you.
Good blender
I bought this last March, and it was all great and dandy. I only use it maybe once every 3 months or so. I brought it out last week to make some salsa with the food processor and for some reason I could not put the plastic lid on, then I noticed the jar was warped, so the lid was not fitting correctly. I have looked all over the website and no replacement jar available. What a waste and substandard performance by a brand I grew with and believe to be of great quality. So disappointing.
Customer review from oster
Response from oster
Thank you for taking the time to submit a review. We have high expectations for our products here at Oster and we'd like to learn more about your situation and what exactly happened. We urge you to please give us a call at 1-800-334-0759 or send us a message via email here on the site and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9 am-5 pm, EST. We look forward to assisting you.
Blender works fine, but the food processor is a pr
The adapter for the food processor works then jams and stops working with a whirling sound. After disassembling and reassembling it will work for a few seconds then jams again with the motor whirling. I don't believe it's safe to operate the procesor. The shaft on the adapter will not turn. The procesor Model number is BLSTCCH154T2 and worked fine for the three years we used it, but I believe Oster has a 10 guarantee warranty on these blenders.
Recommends this product
Customer review from oster
Response from oster
Thank you for bringing this to our attention. We're sorry to hear that something went wrong with your food processor. Our products are designed to last for years. Please give us a call at 1-800-334-0759. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Shattered
The food processor bowl shattered. I used it 4 times. I reached into my cupboard to use it again, and it literally shattered into pieces as I held onto it. The bottom fell out and it cracked the entire length of the bowl. I then decided to use the blender. As I did, the "Frozen Drink" knob fell off (but it did easily reattach).
Customer review from oster
Response from oster
Thank you for taking the time to share your review. We are extremely sorry to hear about this and even more sorry to disappoint you. Please allow us to make it up to you. Give us a call at 1-(800) 892-7684. For your convenience, we are available Mon-Fri 9am-5am, EST. We look forward to assisting you!
Love the blender, but can't find replacement part
I bought this blender about a year and a half ago. I love the quality and I use it frequently. However, the black plastic piece that attached the food chopper attachment broke, and I have been unable to find the replacement part. Not sure where to look for this one part. I don't want to buy a whole new attachment because the rest of the food chopper is in great shape.
Recommends this product
Customer review from oster
Response from oster
We are glad to hear that you loved our Oster® 700 Watt 16 Speed Blender, Brushed Nickel and we are sorry to hear that the accessory broke. You can purchase replacement parts from our partner retailers: Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. We hope this helps!
The food processor
The plastic lid is really really cheap. The lid fell off my hand and it went to pieces and can’t be closed now. Made of really cheap plastic
Customer review from oster
Response from oster
Thank you for taking the time to submit a review. We are truly sorry about what happened with you Oster Food Chopper. Please accept our sincerest apology for the inconvenience this has caused you. As we always want to make sure that we will be able to meet your expectations. Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-667-8623 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.We look forward to assisting you.