Onyx (10 x 8mm) & Diamond Accent 18" Pendant Necklace in 14k Gold
Product details
Web ID: 6616665sad
I purchased this necklace because I was looking for something elegant and classy and this one was perfect. i received it in perfect condition however this morning it broke. This was an expensive necklace and now I want to know if this has any type of warranty???
Recommends this product
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the Onyx & Diamond Accent Pendant Necklace. We understand your necklace needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
disaster
chain received in a tangled mess, after sprinkling with baby powder (baby powder helps with tangled chains) it is so thin and delicate and the pendant does not lay flat. tips on its sides.
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest in the Onyx and Diamond Accent Pendant Necklace. We understand you are not satisfied with your selection. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
Dainty and so pretty!
Bought this necklace to wear with a black onyx ring that has small diamonds on the sides, also from Macy's. Both are so pretty and get plenty of compliments.
Perfect necklace
I wanted a necklace that was elegant and feminine. This is perfect. Love it.
I love it
Beautiful and elegant. Note the chain is very thin but resistent. Size perfect. I recommend it.
Recommends this product
Terrible Chain!!!
I purchased this necklace to match the earrings I purchased for my wife at the same time. upon receiving the necklace it was in a tangled mess. My wife and I tried for over an hour to untangle it and ultimately it broke. The chain is way too thin and weak. We will now go to a jewelry store to buy a stronger chain to go with the onyx which is a beautiful stone.