Illuma 50-Pc Set, Service for 8, Created for Macy's
Product Details
Web ID: 723599Piece arrived damaged, warranty useless
I received my set and one of the soup spoons had a large scratch and the end of the bowl felt rough. Oneida wouldn't replace the spoon and 'as a courtesy' offered to 'allow' me to send the entire set back They stated they had no open stock and could only replace as a set. The delivery had already been daily delayed for several days and unfortunately I needed the flatware. Ridiculously poor service. I tried Macy's chat but was advised to call a special number that could possibly address the issue. The special number was just the regular customer service number.
poor quality
I purchased this Onieda Illuma 50 piece service of 8 set for my daughter for her new home in October, 2024. In just 5 months, she has already had to put aside at least 12 to 15 pieces due to rusting, she said almost every week she has another piece of silverware rust. This is unacceptable , as this product was not cheap. I purchased because I have some Oneida products and thought the quality was a good product. Waste of money!
Response from Oneida Team
Thank you for taking the time to review our product. Your feedback is essential in maintaining the quality that our customers expect. We are sorry to hear that you have had a bad experience with our Oneida Flatware set. Please contact us at info@oneida.com. We look forward to hearing from you!
Happy Purchase
Beautiful set and good quality!
Recommends this product
Great find!
Great quality! Will be buying another set.
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Loving new silverware
I am really enjoying my new Illuma silverware. It's very nice and on-trend. Feels great in your hands and versatile.
Super nice
This set is heavy, you can tell its quality stuff! It looks very nice.
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Gorgeous
Love the glossy finish on hammered pebbled surface.
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Customer review from Lenox Corporation
Not 18/10
Returned because it wasn't 18/10