Men's Holbrook XL Collection Polarized Sunglasses, OO9417
Product Details
Web ID: 6081659great view and lenses
I had a pair that were scratched, I love these glasses
Recommends this product
Love the sunglasses—room for service improvement
I recently purchased a great pair of sunglasses, excellent quality and exactly what my husband wanted. We’re very happy with the product. However, as a retired Macy’s employee who proudly served at this very store for 22 years, I felt compelled to share some feedback regarding the service experience. When we approached the associate, she appeared more focused on her book than engaging with customers. While she did assist us once we explained exactly what we needed, the interaction lacked warmth and attentiveness. We asked her to hold a pair while we confirmed it was the right fit. I told her I’d be right back either way, out of respect for her time and effort. When we returned within 15 minutes to make the purchase, her response was, “Oh, I didn’t think you were coming back.” I kindly reminded her that follow-through and courtesy are essential in retail, both from the customer and the associate. I also asked about the warranty twice and received no answer, just a quick ring-up and no further engagement. As someone who’s worked retail for four decades, I’ve seen firsthand how genuine connection keeps customers coming back. Sadly, many brick-and-mortar stores are losing business because customers feel they’re doing all the work while receiving little service in return. This is meant as constructive feedback. I know Macy’s values customer experience, and this is an opportunity for coaching and growth. Thank you for listening.
Recommends this product
Love them
Great
Recommends this product
Good
Sunglasses, Without, case, that’s terrible my purchase Oakley, they can’t with case but not this one
This review is from Oakley Polarized Prizm Sunglasses OO9417 HOLBROOK XLLa DIVA
Great customer service
Recommends this product
Good coverage from the sun
I bought this as a gift for my son. He said they fit great. He likes the coverage from the sun.
Recommends this product
This review is from Oakley Polarized Woodgrain Sunglasses OO9417 59 HOLBROOK XLnot worth the money
These were supposed to be for “bigger heads”. They are not. Even if they were, you would think you would get a glass case for the price. You don’t. Just the little bag & they were clanging around the box. You would expect more.
Exorbitant
not up to the mark. they did not provide the string, case, wipe cloth. Very disappointed. price is exorbitant. I have been buying OKLEY sunglasses for years and found great quality and value for money. Not this time around.