Vivid Matte Liquid Liner
$7.65 with code: FRIEND$9.00
Color:Black
Size:No Size
Product Details
Web ID: 1570467118 days ago
Received Free ProductNo
Dried out
I’ve bought this eyeliner 5 times in the last 2 months and all have been completely dried out!!!! I’ve purchased from 3 different retail stores in hopes 1 would be good and unfortunately they were not. This only happened since last year. Please help me to find a compatible eyeliner
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Consumer Care Center16 days ago
Hi there! Thank you for reaching out about our Vivid Matte Liquid Liner in Black. We are sorry to hear about your experience! We recommend trying our Epic Ink Waterproof Liquid Liner. Every stroke is super fluid for smooth & easy application. Check it out here: https://tinyurl.com/2yv22n3k. For further assistance please don't hesitate to reach out, we are happy to assist!
21 days ago
from Pittsburgh PA
Received Free ProductNo
Super dry
I have been using the product for years. Was so excited when it was brought back. But recently all the ones I’ve bought have been completely dried out and unusable. I have bought 5 eyeliners from 3 different store over the past 4month and all have been unusable. This is absolute ridiculous. There is zero quality control.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
NYX Professional Makeup20 days ago
Hey! We're so sorry about the trouble you experienced with your Vivid Matte Liquid Liner in Black. We want to help. Please give us a call at 844-335-3510 with case number 40631154 so we can assist you. We're available Monday through Friday, 8:00 AM – 8:00 PM ET. We hope to hear from you soon!
22 days ago
Received Free ProductNo
Disappointing, don’t buy, bring back the OG
It’s been 7 of the once beloved matte eyeliners and every single time they are dried out and clumpy. It seemed to be a bad batch sent to multiple stores in my area but after waiting for months and trying again, I’m still disappointed and wasting money. I waited for years for this eyeliner to come back and it was great when it first did and now it’s absolutely terrible. In general I love NYX products and I’m sad to have wasted so much time and money in hopes of literally like the most favored eyeliner ever, being back to perfect.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Consumer Care Center21 days ago
Hi there! Thank you for sharing your experience with our Vivid Matte Liquid Liner- Black. We are sorry to hear our new eyeliner did not meet your same expectations as our other products. We want to assure you that this feedback will reach the rest of our team in an effort to improve our products for the future. For assistance, please call 844-335-3510 M-F 8:00 am – 8:00 pm ET, with case #40601891. We look forward to hearing from you soon!
27 days ago
Received Free ProductNo
AWFUL
What happened to this formula? It is not usable. Its dried out and just awful. It used to be my go to but now its just the worst!
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
NYX Professional Makeup26 days ago
Hello! We're sorry to hear your Vivid Matte Liquid Liner is dried out. We'd like to help. Please give us a call at 844-335-3510 with reference number 40532023. Our hours of operation are Monday through Friday 8:00 am – 8:00 pm ET. We hope to hear from you soon!
1 month ago
Received Free ProductNo
Formula ?
I bought this product twice in two different time frames and they both came very dry and the brush messed up .
Customer review from NYX Professional Makeup
1 month ago
from Virginia
Received Free ProductNo
Dry globs!
Should’ve looked up the reviews before I purchased. All of the one star reviews are exactly how this product comes. It’s so dry and comes out in globs. The formula is an absolute disaster. It’s not even a liquid on the brush, just super dry globs.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
NYX Professional Makeup1 month ago
Hey! We're so sorry to hear you're having trouble with your Vivid Matte Liquid Liner in Black. We'd love to help, give us a call at 844-335-3510 with reference number 40325734. Our customer service representatives are available Monday through Friday, 8:00 am – 8:00 pm ET. Hope to hear from you soon!
2 months ago
Received Free ProductNo
Total Disapointment
This used to be MY FAVORITE eyeliner for years. I’ve been using it before since before they discontinued it, brought it back, and sadly now the death of it again smh. I recently purchased about 6 of these because I needed to restock my inventory because this is the only liner I use. I opened one and it was totally dry. I thought it might’ve been a one off so I opened another and it was the same thing, anything that would come out the tube was like globs of tar. I opened each tube of liner and they’ve all have the same issue- dry and globs of tar. How disappointing and what a waste of money! I’ve been racking my brain about this and finally decided to come on the site to read the reviews and I’m shocked to hear everyone having the same issue. NYX please explain to us what’s going on and please remedy the issue. I now have to find a new brand for eyeliner smh.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Consumer Care Center1 month ago
Hi there! Thank you for reaching out about our Vivid Matte Liquid Liner- Black. We are sorry to hear about your experience! For assistance, please call 844-335-3510, M-F 8:00 am – 8:00 pm ET with reference #40230670. We look forward to hearing from you soon!
2 months ago
from Michigan
Received Free ProductNo
Like smearing tar on my eyelid
I bought this because I was told it’s super pigmented, and does not budge. I bought one and it was so thick I had to glob it on. I shook it for a long time, stirred the brush around and it was still very thick like tar. I check other ones and one was so dry nothing came out and another one was just as thick as mine. Looking at reviews on here I see that it definitely shouldn’t be like that. I had really high hopes and I hope it gets changed back to what it was supposed to be. This is horrible!
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
NYX Professional Makeup1 month ago
Hello! We are sorry to hear about the experience you had with VIVID MATTE LIQUID LINER - BLACK. We would like to speak with you directly about it. Please give us a call at 844-335-3510 , 9:00 am - 5:30 pm ET for assistance and provide the reference #40189355. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.