Cape Coral Outdoor Sofa Couch with Cushions
Product Details
Web ID: 11052847CUSTOMER SERVICE DON ID# 9198367 WAS HORRIBLE. KEPT ME ON THE PHONE FOR OVER AN 1 HR & DID NOT COME CLOSE TO RESOLVING MY ISSUE. ONLY SOLUTION HE CAME UP WITH, WAS FOR ME TO FIND A BOS & SEND THE DAMAGE PRODUCT BACK..WILL NOT RECOMMEND ANYONE ABSOLUTELY ANYONE TO BUY THIS PRODUCT FROM MACYS. WHAT CAN BE DONE BETTER, TRAIN CUSTOMER SERVICE DEPARTMENT TO HAVE BETTER CUSTOMER SERVICE
Response from Noble House
Hello David,
Thanks for reaching out and taking the time to share your feedback with us and the community. I’m truly sorry to hear about your recent experience with our Cape Coral Outdoor Sofa Couch. We understand how frustrating it must have been to spend over an hour on the phone without a satisfactory resolution.
Your feedback is important to us, and we are committed to addressing your concerns and improving our service. To help resolve the issue and explore possible replacement options, could you please reach out to Macy's Customer Support Team once again and provide the following details?
- Your order number or receipt information.
- Specifics about the damage to the product.
With this information, we will work diligently to find a suitable resolution, including exploring replacement options if needed. Your feedback will also be shared with our team to enhance our customer service approach and ensure a better experience for future customers.
Thank you for bringing this to our attention. We appreciate your patience and look forward to the opportunity to make things right.