CREAMi Deluxe 11-in-1 Ice Cream and Frozen-Treat Maker NC501
$249.99
Product Details
Web ID: 1480948125 days ago
NEW never used and always have error 1 code..
Got this as a Christmas gift.. just opened the other day for the first time.. All I get is error code 1 and I haven't been able to use it yet.. just registered it today and will have to call and hopefully get a replacement.. kinda not ok to not be able to use a new product with the error code.. I have followed all the steps it has recommend and still nothing.
Customer review from Shark Ninja
Response from Shark Ninja
SharkNinja17 days ago
Hello Krystal, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja CREAMi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
28 days ago
from Eastern Passage, Nova Scotia
I can now eat ice cream when I want without guilt!
This is an amazing machine, ESPECIALLY IF YOU HAVE DIETARY RESTRICTIONS OR FUSSY FAMILY MEMBERS. We bought this machine wondering if we’d end up using it or putting it in the cupboard until we needed the space and then would give it to my sister or mother… IT LIVES ON THE COUNTER. We use it so much and have found so many delicious recipes that we have bought enough extra ‘pints’ that we normally have around 6 in the freezer at a time. The only reason that we gave it 4 stars instead of 5 is there’s a common defect in the machine. It’s not a huge problem and really should be marketed as a ‘feature’, but you may or may not receive a machine that will need to be unplugged and plugged back in if its left unused for a day. We shouldn’t be leaving our small appliances plugged in all the time anyway, and we’ve gotten into the habit of just unplugging it for a second before we use the machine.
Recommends this product
Customer review from Shark Ninja
2 months ago
from Austin TX
Worked great until the paddle mixer fell off
I bought the ninja creami 2 years ago. It worked fine until today when the paddle mixer fell off the "drill bit" during use, causing the metal to strip and unleash shavings into the food. There was nothing wrong with how I installed it all to cause this to happen. Of course the warranty is only 1 year so I feel SOL. The food and drinks this device could make were awesome, but not awesome enough if the product can't last 2 years. Hugely disappointed.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja1 month ago
Hello Rachel, Thank you for taking the time to leave a review. We're so sorry to hear that your paddle fell off your CREAMi, causing metal shavings in your food. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
2 months ago
from Brooklyn, NY
Terrible machine. Decent Ice Cream.
This unit broke after FOUR uses. LIterally four. Now, look, I've had it for 2 years. I received it as a gift and I admit I barely used it. When I finally did. I got 4 pints out of it before the blade and locking pin ground down to almost nothing and left a smoking MESS in my ice cream. I get it, I'm out of warranty, but just for anyone who does want to buy one expect it to fail after VERY few uses. Oh, and Ninja DOES NOT REPAIR they're products. They only replace parts. What a HUGE WASTE.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja2 months ago
Hello Sean, Thank you for taking the time to leave a review. We're so sorry to hear that you’re experiencing issues with your Ninja CREAMi, which resulted in smoking from your product. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
2 months ago
from Louisville KY
Buy if you want plastic ice cream
Ice cream is not edible. It tastes like plastic. I didn’t even use the machine. Something is wrong with the containers. I was exited to try the machine but was very disappointed that I wasted time and money making a batch of ice cream that went into the trash. I cleaned the containers and everything before use.
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja2 months ago
Hello, Thank you for taking the time to leave a review. We certainly understand how frustrating this situation must be with your CREAMi Deluxe. We'll share your feedback regarding the pints with the relevant teams internally. In the meantime, we see you reached out to our support team, and we're replacing the pint. If you need any further assistance, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen
2 months ago
from Prescott AZ
Flop
I cannot get it to work, it just flashes install, sorry I wasted my money!
Customer review from sharkninja.com
Response from sharkninja.com
SharkNinja2 months ago
Hello, Thank you for taking the time to leave a review. This isn’t the experience we want you to have with your CREAMi Deluxe. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to help you with the error you're receiving. Kind regards, Ninja Kitchen
2 months ago
Awesome Machine
I bought this expecting it to be complicated to operate. So easy to use, and easy peasy to clean. Had homemade softserve ice cream last night, tonight is pineapple dole whip!
Customer review from sharkninja.com
2 months ago
from Tennessee
We are loving our new machine. Just trying to get use to planning and the wait time in the freezer. Milkshakes were great, fresh fruit and juice was delicious. Dole whip is tomorrow night!
Recommends this product
Customer review from sharkninja.com