Original Lattissima One Espresso Machine by De'Longhi
$399.95
Color:White
Product Details
Web ID: 120941854 days ago
Average machine
Never worked properly, doesn’t froth well with alternate milks, lights flash from one button to the other then shuts off and the power switch needs to be turned off and on for it to work again also after every coffee you need to clean the milk frother thoroughly or it won’t work
Customer review from Nespresso Australia
Response from Nespresso Australia
Customer Relationship Centre3 days ago
We apologise for the issues you've experienced with your Lattissima One machine. Your satisfaction is important to us, and we appreciate your feedback. We understand that frothing performance may vary with alternate milks due to differences in composition. Your feedback regarding this matter will be taken into consideration for future improvements. We also acknowledge that cleaning the milk frother thoroughly after each use can be inconvenient. We appreciate your understanding and will continue to explore ways to enhance the user experience. The behavior you described with the lights flashing and the machine shutting off is not typical. To address this issue, we recommend reaching out to our customer support team at our toll-free number 1800 623 033. They will be happy to assist you in resolving this matter. Thank you for your feedback, and we remain committed to providing you with a positive coffee experience. ☕
25 days ago
from IL
Love it !
I had a Breville Nespresso that didn't really seem to heat up enough and the espresso seemed off... This machine heats the water up much more and the crema is much better too. Loving it !
Recommends this product
Customer review from Nespresso USA
27 days ago
from California
Poor Quality
Extremely poor quality machine. I had the Lattissima Pro for five years, and I loved it. But when it died, I found it was no longer manufactured. I purchased this machine, and it has never worked properly since day one. About half the time, the small milk container falls to the floor. Yes, imagine 5 ounces of milk all over your dry clean only rug. It tells me to clean the milk system after use, but it doesn't work. The water comes out sometimes when I have not even pushed the button. I don't know what to replace it with, since the pro is no longer available, and most of the other machines get lousy reviews as well.
Customer review from Nespresso USA
Response from Nespresso USA
Customer Service24 days ago
Thank you for your review. We are sorry to learn your Lattissima One machine does not meet your expectations. Your machine comes with a two-year warranty and a lifetime of troubleshooting. We offer repair and replacement options via our Assistance Service Program. We’re available 24 hours a day 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts will be delighted to assist you and find the best resolution.
2 months ago
Nespresso Lattissima One
I’ve been using the Nespresso Lattissima One for a while now, and overall, it’s a solid machine if you’re looking for convenience. The biggest plus is how easy it is to make lattes and cappuccinos with the one-touch milk frothing system—no fussing with separate frothers or extra steps. The milk container is small, which is great if you don’t want to waste milk, but it does mean refilling often if you’re making multiple drinks. The coffee quality is what you’d expect from Nespresso—consistent, smooth, and with a good variety of pods to choose from. It heats up quickly, and clean-up is fairly easy since most parts are detachable. The downside? The milk froth isn’t as thick or silky as a dedicated steam wand would make, but for an automatic machine, it does a decent job. Also, if you like larger drinks, the cup size options can feel a bit limited. If you want barista-style coffee without the hassle of a full espresso setup, it’s a great choice. Just keep in mind that it’s best for single servings rather than making back-to-back drinks for a group.
Customer review from influenster.com
2 months ago
I have not much to say about it since i did use it
I never went to the store and picked this machine
2 months ago
from Hawaii
Not happy
Nespresso machine was very dirty. Maybe I was sold a floor model.
Response from Nespresso Team
Nespresso Team2 months ago
We're sorry to hear that this happened, Vig. Please connect with Macy's customer support for further assistance.
3 months ago
from FL
Disappointed, other machines are much better
Disappointed with this. Milk frothing system has to be cleaned after making one cup of coffee, so constantly washing that unit. Also not able to set my coffee to milk ratio that I like (there is a maximum of the amount of espresso coffee I can set it at…I would rather more coffee/less milk)…. So this machine will suit you if you like more milk in your drink…but you will have to rinse out the frother unit after every single cup you make!
Customer review from Nespresso USA
Response from Nespresso USA
Customer Service3 months ago
Thank you for your review. We’re dismayed to learn that you're not enjoying your Lattissima One and will be happy to assist. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Lattissima One, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
3 months ago
disappointed former DeLonghi fan
For twelve years I had a De' Longhi espresso machine. It was wonderful. When it ceased to work I purchased this model. I should have sent it back immediately. You can only make one cappuccino and then must clean device to make a second. In addition the frother does not work unless you press and hold milk container against machine. This was a waste of money.
Response from Nespresso Team
Nespresso Team3 months ago
Thank you for your review. We’re dismayed to learn that you're disappointed with your Lattissima One. Please kindly be advised that while the light will turn on to clean the Frother, that is just a reminder to use the cleaning process. If you're making two drinks, you can make the second and then proceed with the cleaning process. Your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Lattissima One, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.