Lola 2 Slip-On Buckle Flats
Product Details
Web ID: 17714468Constant annoying squeak
Thé shoe looks beautiful and true to size ( in my case) However, once you start walking with them there is a constant squeak which is extremely annoying. And impossible to ignore. And they are a final sale item. This is the second time I purchase shoes here with this issue. Something to be said about the quality check service process.
Customer review from naturalizer.ca
Response from naturalizer.ca
Thank you for writing a review for the Lola 2 loafers. We are sorry to hear the shoes are squeaking. Please know that we do take your feedback seriously and have conveyed your concerns to the appropriate party in hopes that we can improve. We appreciate you reaching out, and hope you'll give us another chance. If you need further assistance, please don't hesitate to contact our Naturalizer Canada Consumer Care Department. You can find our contact information by using the link below. https://www.naturalizer.ca/en/help/faq?icid=Footer_Help_FAQ Thank you for your time.
Fit
They look very nice but they are too big. How do I exchange them for the right size?
Recommends this product
Customer review from naturalizer.ca
Response from naturalizer.ca
Thank you for writing a review for Lola 2 Loafer. We apologize the shoe were to big and value your feedback. Please don't hesitate to contact our Naturalizer Canada Consumer Care Department at https://naturalizerca.custhelp.com/app/ask or by phone 1-800-727-3036 if we may be of any assistance with your order. We would be more than happy to help.
Go for it!
Good shoes. I went for a 1/2 size small from 8w to 7.5w. Overall comfortable for daily work wear. Will recommend it. Exchange was hassle free for the smaller size.
Recommends this product
Customer review from naturalizer.com
I’m very disappointed
I worked them once and they already breaking apart
Customer review from naturalizer.ca
Response from naturalizer.ca
We are so sorry that this has happened to your loafers. We understand how disappointing that is. Because you are within our 60-day return policy, we may be able to assist you with a refund for defective items. They may be returned by mail using a prepaid return label requested from the site. We have noted your order that you received (defective/damaged) items. To review our return policy, please visit https://www.naturalizer.ca/Content.aspx?contentID=exchange&icid=Footer_EnReturns Please be aware that we make no guarantee of a return/refund for items which do not feature a manufacturing defect. If our Returns Department is unable to deem the shoes as defective, unfortunately, no other recourse is available.
woven loafers
I love the look of these loafers and they are very comfortable.
Customer review from naturalizer.ca
Nice spring shoe
Cute shoes. Run a bit wide. I generally wear 9 but ordered 9.5. They might get sloppy over time. I most likely will use an insole
Customer review from naturalizer.ca
Response from naturalizer.ca
We are so sorry to hear that the Lola 2 loafers aren't fitting exactly as expected. We understand how disappointing that is. We appreciate your review and we have forwarded your comments to our design team. We hope this is helpful for others. If you have any other questions or concerns, please call our Naturalizer.ca Consumer Care Department at 1-800-727-3036. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Thank you for your feedback.
Excellent color
I love these! The fit is great everywhere except the heel (I have narrow heels) but I used heel grips and they fit great. The color is awesome! They go with everything.
Recommends this product
Customer review from naturalizer.com