Melissa & Doug Freestanding Wooden Fresh Mart Grocery Store
$198.89 with code: FRIEND$294.99
Product Details
Web ID: 658735018 days ago
from Ontario, Canada
Not the quality I expected for the price
Pretty disappointed with the quality of this grocery store. For the price I expected better, we purchased it in the fall as a Christmas gift for my 2 year old,along with most of the available accessories and just over 90 days later the fridge door is already broken, the scanner picks and chooses when to work and this is definitely NOT wood. As we also have a younger child, we hoped that this would last a few years for them both to enjoy, at this rate I have doubts whether it will last until next Christmas.
Customer review from Melissa and Doug
Response from Melissa and Doug
care17 days ago
Hi Danielle, Thank you for your post and bringing this to our attention. Unfortunately, your Fresh Mart is outside of our warranty period and we are unable to replace the door or the scanner for you. We are sorry we could not be of more help. Your Friends at Melissa & Doug
3 months ago
from Boston Ma
Scanner never worked
I just assembled this for my kids and the most important part the scanner doesn’t work what a waste of time.
Customer review from Melissa and Doug
Response from Melissa and Doug
care3 months ago
Hi! Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about your experience with the scanner. Please give us a call at 800 284 3948. Anyone on our friendly consumer care team will be happy to help you. Your Friends at Melissa & Doug
4 months ago
from Detroit, MI
Scanner broken
I bought this for my son for Christmas and the scanner has already broken. Pretty disappointed for the price of this it should be functioning. Seems like it’s a big issue with this product.
Customer review from Melissa and Doug
Response from Melissa and Doug
care4 months ago
Hi! Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about your experience. Please give us a call at 800 284 3948. Your Friends at Melissa & Doug
5 months ago
from Peoria heights il
Love it. Just need a couple of replacement parts
Anyway to replace the pen and the refrigerator door? Both have broken. Love it otherwise!!!!!?
Customer review from Melissa and Doug
1 year ago
from Cleveland
Pricey
With the repeated negative reviews, it may not hurt so bad if you lower the price
Customer review from Melissa and Doug
1 year ago
from Chicago
Grocery Mart issue
Bought the fresh mart for grandkids for Christmas and they love it but the design of the refrigerator door is flawed. Just a little plastic clip that has broken off with minimal use. Very disappointed
Customer review from Melissa and Doug
Response from Melissa and Doug
consumer care1 year ago
Hello Janice, Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about the issue you are having with your Fresh Mart Grocery Store. Please call us at 800-284-3948 and anyone on our friendly consumer care team will be happy to assist you. Your friends at Melissa and Doug
1 year ago
No food included
It looks like it comes with the food and it did nit
1 year ago
from Levittown, NY
Disappointed
We got the grocery store for my grandson. Everything went well with the assembly until we got to the refrigerator door. The door would not stay on. After a few times the clip on the bottom broke off. I was looking at past reviews and see that this has been an issue for over three years. Part of the problem is that the spring clip cannot hold the weight of the door, this is why it’s falling off. The clip should be on top of the door and bottom hinge ne solid. I can’t believe after all these years nobody could figure out this problem and fix it. Can we please get a new door with the clip on top?
Customer review from Melissa and Doug
Response from Melissa and Doug
consumer care1 year ago
Hello Bob, Thank you for your post and for bringing this to our attention. We take the quality of our products very seriously and are sorry to hear about the issue you are having with your Fresh Mart Grocery Store . Please call us at 800-284-3948 and anyone on our friendly consumer care team will be happy to assist you. Your friends at Melissa and Doug