Hot Wheels Colossal Crashing Race Track Play Set, 22 Pieces
Product Details
Web ID: 13862251Doesn’t work. Like many others
I set it up and it flat out won’t turn on. Why is the launcher on separate pieces from the batteries ? I’m sure it’s a connection problem. Waste of money and returning it
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're Sincerely sorry your Colossal Crash isn't working! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Terribly packaged
I purchased this set to give to my son at Christmas. My husband took it out of the unopened box and the track is so poorly packaged that the tracks themselves were bent into each other and pinched. This track did not do well on the first run as the cars did not stay on or move around seamlessly. Unfortunately this lasted less time than it took to put it together. It’s going back to the store. This is a poor product and not worth the money.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sincerely sorry your Colossal Crash Track Set had bent tracks! If you haven't returned it yet, please reach out to our Customer Service team. We're always happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Looks Impressive, but...
My son and I used this set this weekend, I remember why it was put away. This was the big gift from X-mas 2019, initially we thought the issue was "not so fresh" batteries. After a fresh set was installed the problems were still there, the kids will play with it but the spend more time getting the stuck cars. We have tons of cars and have found ones that do NOT work, we have found ones that produce acceptable results if run alone. The biggest issue I see is the fit and finish, once assembled the track seems to have too much preload and deflection. This condition lessens the angles for the gravity sections and clearance areas in and out of the powered sections, adding any more than one car to each track and it just does not work as advertised and is kind of a let down for such a big set.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry your Colossal Crash isn't working! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Doesn’t work at all
[This review was collected as part of a promotion.] We bought this for our son for Xmas 2019 and we have been buying good batteries and all of a sudden it doesn’t want to turn on , very disappointed.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry your Colossal Crash isn't working properly! Please reach out to our team, and we'll be more than happy to help! You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Very dissaponinted
[This review was collected as part of a promotion.] Bought for my son's 6th Birthday and we has super excited but when we finished assembling we tried to used it and never got it to work..
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're sorry your Colossal Crash never worked! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Big disappointment for my son's birthday
Bought this for my son's 6th birthday and we put it together today and it won't even run at all. We have put 2 different sets of batteries in it and nothing. Very dissatisfied, my husband was looking forward to it right along with our son and it was his "BIG" present which makes it even more of a disappointment.
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're truly sorry for your disappointing experience! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Wont run
Bought for my son 2019 Christmas ran for about 30min stopped working bought new batteries and it still wont turn on
Customer review from shop.mattel.com / fisher-price.mattel.com
Response from shop.mattel.com / fisher-price.mattel.com
We're truly sorry your Colossal Crash isn't working! Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-524-8697, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Best without orange and green attachments
I bought this for 2019 Christmas and just like everyone else the cars kept getting stuck. I only used the 1:64 scale race cars and sedans. After removing the orange and green parts it works great. We can get almost 10 cars going in it.
Recommends this product
Customer review from shop.mattel.com / fisher-price.mattel.com