Serenity 7-Pc. Comforter Set, Twin
$99.75 with code: FRIEND$190.00
Color:Taupe
Size:Twin
Product Details
Web ID: 62616831 year ago
No review it was returned
I can not do review because I never received. After waiting two months I had it returned for refind
Response from JLA Home
JLA Home1 year ago
Dear Customer, thank you for bringing this to our attention. We are sorry that this item did not meet your expectations. Please give us a chance to make it right by reaching out to our customer service at 866-456-8852 or via email at jlacs@jlahome.com. Our customer service team is available Monday through Friday from 7:00 am to 3:30 pm (PST). We are committed to assisting you with your case to the best of our abilities.
2 years ago
Cute but Cheap
Overall, I am not really satisfied or unsatisfied with this product. The quality of the material is average. The filling in the comforter has hard plastic pieces that feel like staples. I love the pillow cases & throw pillow. The pillow cases are super soft. The sheets could be softer. The colors & design are very well put together. If a higher quality fabric & filling were used, I would've given it 5 stars & a recommendation.
Response from JLA Home
JLA Home2 years ago
Hi Chelsea, we're pleased to hear that you appreciate the colors and design. We apologize, however, for any disappointment you experienced regarding our quality. We understand that preferences for sheet textures can vary, and we pride ourselves on our high-quality materials. However, regarding the comforter's filling, it should not contain hard plastic pieces. We take this matter seriously and are currently investigating further to address your issue. While you wait, we recommend to contacting Macy's for a replacement or reach out to our customer service team at 866-456-8852 or via email at jlacs@jlahome.com. Our customer service representatives are available Monday through Friday from 7:00 am to 3:30 pm (PST) and will be happy to address your concerns. Thank you for your candid feedback and your patience.
2 years ago
from Pennsylvania
LOVE IT!!!
I absolutely love this set! It's so beautiful!
Recommends this product
2 years ago
from California
Poor quality
The comforter shredded the first time I washed it before I could even get it on my bed.
Response from JLA Home
JLA Home2 years ago
Dear Marsha, thank you for bringing this to our attention. We appreciate your candid feedback and have taken it into consideration. As a future suggestion, we recommend using a Large Capacity Washer/Dryer to ensure there is enough room for the item to move around and minimize the risk of damage. We are sincerely sorry that this set did not meet your expectations.
2 years ago
OVER PRICED
RETURNED DUE TO PRICE
2 years ago
Nice but
pretty for a spare room. it is not that "rich" looking more of something that goes over a bed and never gets used. it felt a little cheap to me. Check out Madisons quilt that is similar. I bought it and loved it
3 years ago
Beautiful comforter set
Looks beautiful in our bedroom. Comforter and sheets are very comfy and soft.
Recommends this product
Response from JLA Home
JLA Home3 years ago
Hello Debbie, Thank you for your feedback! We are pleased to hear you are satisfied with the Madison Park Essentials Serenity 9-Pc. California King Comforter Set you purchased at Macy's! We take great pride in both our products and customer service and are happy to hear that our customers recognize these efforts! Again, your feedback is very much appreciated!
3 years ago
Don't purchase
I would not recommend this, sheets are ok but comforter ripped after the first wash.
Response from JLA Home
JLA Home3 years ago
Hello Anne, Thank you for your feedback. We are sorry to hear of the conditions of the Madison Park Essentials Serenity Comforter Set you purchased at Macy's after washing it. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. Just as a future suggestion, it is recommended a Large Capacity Washer/Dryer such as a Laundromat be used when washing/drying to allow the comforter enough free movement. Ripping can occur if there is not enough room for the comforter to move around. Macy's has a respectable return policy and may be able to work with you for the return of this item if this is what you decide to do. We are sincerely sorry this set did not meet your expectations. Again, your feedback is very much appreciated!