Barton Fabric Accent Chair with Nailheads
Product Details
Web ID: 1466579Botched Order
I did not receive chairs. One day after ordering I called Macys to change color. I was told could not do that. I would have to cancel order and reorder. The only way to cancel was to wait until there was an attempt to deliver chairs and refuse order. I am going thru that process. I would like to reorder in the color of my choice but now the price is no longer sale price. I don't call this customer service., Macys has always had a good reputation (even since Hudson's) but service is probably outsourced so not helpful. So Macy's lost out on sale and I lost out on chairs I really like but for the color.
Response from JLA Home
Hi Janmur, Thank you for your feedback.Regarding the price difference due to the sale ending, we understand your frustration and would like to look into this matter further to see how we can assist you. Please contact our customer service team directly so we can expedite the resolution of this issue. You can reach us at our dedicated line or via email, and we will make every effort to ensure that you receive the chairs in your desired color and at the promotional price. Thank you for your understanding and patience. We value your loyalty to Macy's and are committed to restoring your faith in our service.
Best wingman!
Very comfortable, perfect dimensions
She loves the color pattern
Purchases for my mim
Recommends this product
Living Room Chair
Great Chair, comfortable
Recommends this product
Response from JLA Home
Dear Rodney, Thank you so much for taking the time to leave an excellent review. We appreciate your time and your business. Have a good one!
Great Chair!
We loved the chair. Very well made. The fabric is very durable and good quality.
Recommends this product
Response from JLA Home
Dear Customer, Thank you so much for taking the time to leave an excellent review! We appreciate your time and your business. Have a good one!
Quite good
Firm cushions, sturdy except for back legs. Back legs are a bit wobbly.
Recommends this product
Response from JLA Home
Dear Customer, Thank you so much for taking the time to leave a nice review. We have taken your feedback into consideration. We appreciate your time and your business. Have a good one!
ACCENT CHAIR
EVERONE LOVES THIS CHAIR AND ASK WHERE I GOT IT.
Customer review from lampsplus.com
Side chair
This chair is horrible it's like you're setting on a bench . I don't recommend this chair to anyone the company should do better.
Recommends this product
Response from JLA Home
Hello Macy’s Customer,
Thank you for your feedback! We are sorry to hear you are not satisfied with the Sloane Fabric Accent Chair you purchased at Macy’s. We do our very best to ensure satisfaction for all customers and have taken your feedback into consideration. If you are still eligible, Macy’s has a respectable 30 day return policy and will work with you for the return of this item if this is what you decide to do. We are sincerely sorry this purchase did not meet your expectations. Again, your feedback is very much appreciated!